> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://fyno.io/docs/external-templates/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://fyno.io/_mcp/server.

# External Templates

> Create, manage, approve, and sync WhatsApp and SMS templates from supported providers into Fyno for use across notifications, templates, and workflows.

The External Templates page is where you work with all your WhatsApp and SMS templates on Fyno.

From here, you can either create a new template or bring in templates that already exist in your WhatsApp Business account or DLT account. Fyno sends newly created templates to the provider for approval, and once approved they become available to use in Notification Events, Templates, and Workflows. If a template was created directly on WhatsApp and SMS, you can simply sync it to make it appear here.
All template actions: creating, checking template status, and keeping them up to date, can be done from this page.

> Create, manage, approve, and sync WhatsApp and SMS templates from supported providers into Fyno for use across notifications, templates, and workflows.

## Docs

- [SMS Template](https://fyno.io/docs/external-templates/sms/template-overview.md): Manage DLT-registered SMS templates, configure variables, monitor approval status, sync templates from providers, and track template lifecycle changes in Fyno.
- [SMS Template Types](https://fyno.io/docs/external-templates/sms/template-type.md): Understand the different SMS template categories, including Transactional, Service Implicit, Service Explicit, and Promotional templates, along with their use cases and DLT requirements.
- [Create and Configure SMS Template](https://fyno.io/docs/external-templates/sms/create-and-configure-sms-external-template.md): Create and configure SMS templates by defining template details, DLT settings, message content, encoding preferences, and SMS credit usage.
- [SMS - Save as Draft vs Send for Approval](https://fyno.io/docs/external-templates/sms/save-or-send-for-approval-for-sms.md): Understand the SMS template lifecycle in Fyno, including draft creation, DLT submission, approval workflows, status tracking, and template readiness for messaging.
- [SMS - Sync / Re-sync Templates](https://fyno.io/docs/external-templates/sms/sync-resync-templates.md): Import and synchronize SMS templates from DLT providers to keep template content, approval statuses, and template availability up to date in Fyno.
- [Create an Approval Request for SMS](https://fyno.io/docs/external-templates/sms/create-approval-request.md): Create and submit approval requests for SMS External Templates by selecting approvers, configuring approval settings, and managing Meta submission preferences.
- [WhatsApp Templates](https://fyno.io/docs/external-templates/whatsapp.md): Create, sync, manage, and monitor WhatsApp templates in Fyno. Learn about template categories, approval statuses, quality ratings, drafts, synced versions, and common rejection reasons.
- [Create a Marketing WhatsApp Template](https://fyno.io/docs/external-templates/whatsapp/create-marketing-whatsapp-templates.md): Create WhatsApp Marketing templates with text, media, buttons, flows, and carousel cards to send promotional campaigns, announcements, and customer engagement messages.
- [Create a Utility WhatsApp Template](https://fyno.io/docs/external-templates/whatsapp/create-utility-whatsapp-templates.md): Create WhatsApp Utility templates for transactional messages such as order updates, payment notifications, reminders, confirmations, and account alerts.
- [Create an Authentication WhatsApp Template](https://fyno.io/docs/external-templates/whatsapp/create-authentication-whatsapp-templates.md): Create WhatsApp Authentication templates for OTP and verification code delivery using zero-tap auto-fill, one-tap auto-fill, or copy code methods.
- [Save as Draft vs Send for Approval](https://fyno.io/docs/external-templates/whatsapp/save-or-send-for-approval.md): Understand the difference between saving a WhatsApp template as a draft and submitting it for Meta approval, including template statuses, updates, and draft version management.
- [Sync / Re-sync WhatsApp Templates](https://fyno.io/docs/external-templates/whatsapp/sync-resync-templates.md): Sync existing WhatsApp templates and flows from supported providers into Fyno, refresh template statuses, and keep template metadata up to date.
- [Create an Approval Request for Whatsapp](https://fyno.io/docs/external-templates/whatsapp/create-approval-request.md): Create and submit approval requests for WhatsApp External Templates by selecting approvers, configuring approval settings, and managing Meta submission preferences.
- [Why Delivery Rates of WhatsApp Marketing Notifications Are Low](https://fyno.io/docs/whatsapp-marketing-delivery.md): Understand common WhatsApp marketing delivery failures, Meta error codes, template recategorization impacts, marketing message limits, and best practices to improve deliverability.