# Fyno Documentation

## Docs

- [Fyno Documentation](https://fyno.io/docs/home.mdx): In this guide, you'll find comprehensive documentations, APIs, SDKs, and other information that can help you work with the Fyno Platform.
- [Release Notes](https://fyno.io/docs/release-notes.mdx): Here, you'll find detailed release notes for every version update, including new features, enhancements, bug fixes, and improvements.
- [April 14, 2025](https://fyno.io/docs/release-notes/2025/4/14.mdx)
- [March 31, 2025](https://fyno.io/docs/release-notes/2025/3/31.mdx)
- [March 17, 2025](https://fyno.io/docs/release-notes/2025/3/17.mdx)
- [March 3, 2025](https://fyno.io/docs/release-notes/2025/3/3.mdx)
- [February 17, 2025](https://fyno.io/docs/release-notes/2025/2/17.mdx)
- [Fyno’s Quick-Start Guide](https://fyno.io/docs/fyno-quickstart.mdx): Get Fyno up and running in a few hours, if not minutes. We've got the whole process broken down into 4 easy steps.
- [Dashboard](https://fyno.io/docs/dashboard.mdx): A quick introduction to what Fyno Dashboard is about and how to use it.
- [Alarms](https://fyno.io/docs/alarms.mdx): Fix the alarms raised by Fyno AI to improve your delivery rate
- [Versioning](https://fyno.io/docs/versioning-overview.mdx): Here's a quick overview of Versioning, different types and how they work on Fyno.
- [Integrations](https://fyno.io/docs/integrations-introduction.mdx): Integrations help you seamlessly integrate any provider via the channel (SMS, Email, Push, etc) of your choice.
- [Messaging (SMS) Channel](https://fyno.io/docs/sms-channel.mdx): Here's a quick overview of SMS providers integrated with Fyno
- [Exotel](https://fyno.io/docs/sms-exotel.mdx): A guide to integrate your Exotel SMS account into Fyno.
- [Fyno SMS](https://fyno.io/docs/sms-fyno-sms.mdx): A quick introduction about integrating your Fyno SMS account into Fyno.
- [Gupshup](https://fyno.io/docs/sms-gupshup.mdx): A guide to integrate your Gupshup SMS account into Fyno.
- [ICS](https://fyno.io/docs/sms-ics.mdx): This document provides instructions on setting up an ICS account in Fyno's portal, including providing necessary information such as Custom name, UserID, Password, Sender, and Entity ID. It also explains how to manually update the Fyno Callback Endpoint in ICS to track message delivery status.
- [India SMS](https://fyno.io/docs/sms-indiasms.mdx): This document provides instructions on setting up an India SMS account in Fyno, including filling in necessary information and updating the Callback Endpoint in India SMS for message delivery status tracking.
- [Infobip](https://fyno.io/docs/sms-infobip.mdx): A guide to integrate your Infobip SMS account into Fyno.
- [Infronics](https://fyno.io/docs/sms-infronics.mdx): This document provides instructions on how to set up an Infronics account in Fyno's portal for SMS integration, including providing a custom name, username, password, sender ID, DLT Entity ID, and selecting a route type. It also mentions that the message delivery status will be displayed in the logs after the integration is complete.
- [JioCx](https://fyno.io/docs/sms-jiocx.mdx): This document provides instructions on how to set up a Jio account for SMS integration in Fyno's portal, including filling in necessary information and selecting message routes. It also mentions that message delivery status will need to be enabled separately with Jio.
- [Kaleyra Alerts](https://fyno.io/docs/sms-kaleyra-alerts.mdx): A quick introduction about integrating your Kaleyra Alerts SMS account into Fyno.
- [Kaleyra Global](https://fyno.io/docs/sms-kaleyra-global.mdx): A quick introduction about integrating your Kaleyra Global SMS account into Fyno.
- [Kaleyra.io](https://fyno.io/docs/sms-kaleyraio.mdx): A quick introduction about integrating your Kaleyra.io SMS account into Fyno.
- [Karix](https://fyno.io/docs/sms-karix.mdx): A quick introduction about integrating your Karix SMS account into Fyno.
- [MessageBird](https://fyno.io/docs/sms-messagebird.mdx): A guide to integrate your MessageBird SMS account into Fyno.
- [MSG91](https://fyno.io/docs/sms-msg91.mdx): A guide to integrate your MSG91 SMS account into Fyno.
- [Mtalkz](https://fyno.io/docs/sms-mtalkz.mdx): This document provides instructions on how to set up an Mtalkz account in Fyno's portal, including providing a custom name, API key, Sender ID, and DLT Entity ID, and testing the integration for successful connection. It also mentions that Mtalkz provides message delivery status by default without any additional setup required.
- [Plivo](https://fyno.io/docs/sms-plivo.mdx): A quick introduction about integrating your Plivo SMS account into Fyno.
- [Route Mobile](https://fyno.io/docs/sms-route-mobile.mdx): A quick introduction about integrating your Route Mobile SMS account into Fyno.
- [Syniverse](https://fyno.io/docs/sms-syniverse.mdx): A quick introduction about integrating your Syniverse SMS account into Fyno.
- [telSpiel](https://fyno.io/docs/sms-telspiel.mdx): A quick introduction about integrating your telSpiel SMS account into Fyno.
- [TrustSignal](https://fyno.io/docs/sms-trustsignal.mdx): A quick introduction about integrating your TrustSignal SMS account into Fyno.
- [Twilio](https://fyno.io/docs/sms-twilio.mdx): A quick introduction about integrating your Twilio SMS account into Fyno.
- [ValueFirst](https://fyno.io/docs/sms-valuefirst.mdx): A guide to integrate your ValueFirst SMS account into Fyno.
- [Rich Communication Services](https://fyno.io/docs/rcs.mdx): RCS enhances traditional SMS with features like group chat and file transfers, aiming to enrich user and business communication, leading to higher engagement and conversion rates.
- [Gupshup Enterprise](https://fyno.io/docs/rcs-gupshup.mdx): How to send RCS notification using Gupshup & Fyno
- [MSG91](https://fyno.io/docs/rcs-msg91.mdx): How to send RCS notification using MSG91 & Fyno
- [WhatsApp Channel](https://fyno.io/docs/whatsapp-channel.mdx): Here's a quick overview of WhatsApp providers supported by Fyno.
- [AiSensy](https://fyno.io/docs/whatsapp-aisensy.mdx): A guide to integrate your AiSensy WhatsApp account into Fyno.
- [Connectly](https://fyno.io/docs/whatsapp-connectly.mdx): A guide to integrate your Connectly WhatsApp account into Fyno.
- [Freshchat](https://fyno.io/docs/whatsapp-freshchat.mdx): A guide to integrate your Freshchat WhatsApp account into Fyno.
- [Fyno WhatsApp](https://fyno.io/docs/fyno-whatsapp.mdx): Fyno WhatsApp offers streamlined onboarding, effortless template management, and a direct billing relationship with Meta for WhatsApp communication expenses. To set up the integration, enter a custom name, login with Facebook, complete the embedded sign-up flow, and disable 2FA authentication on your Meta phone number if necessary.
- [How to get Green Tick Verified for WhatsApp Business account](https://fyno.io/docs/green-tick-verification.mdx): To get a green tick on Meta for your business, make sure your logo is in the correct resolution, update your business profile with accurate information, and provide links for social proof. Approval generally takes up to 48 hours, but if there are any mismatches, you'll have to wait 2 weeks before reapplying.
- [Gallabox](https://fyno.io/docs/whatsapp-gallabox.mdx): To integrate WhatsApp with Gallabox in Fyno's portal, you need an active WhatsApp number, pre-configured templates, and an access token from Gallabox; additionally, manually update the Fyno Callback Endpoint in Gallabox to track message delivery status.
- [Gupshup Enterprise](https://fyno.io/docs/whatsapp-gupshup-enterprise.mdx): A guide to integrate your Gupshup Enterprise WhatsApp account into Fyno.
- [Gupshup](https://fyno.io/docs/whatsapp-gupshup.mdx): To integrate WhatsApp with Gupshup.io, ensure you have an active WhatsApp number and pre-configured templates, then follow the steps to set up the integration and update the Fyno Callback Endpoint for message delivery status tracking.
- [Infobip](https://fyno.io/docs/whatsapp-infobip.mdx): This document provides instructions on how to integrate an Infobip account with WhatsApp for message delivery status tracking. It includes steps on configuring the account in Fyno's portal and obtaining necessary information from the Infobip account.
- [Interakt](https://fyno.io/docs/whatsapp-interakt.mdx): This document provides instructions on how to integrate WhatsApp with Interakt in Fyno, including setting up the account and updating the Callback URL for message delivery status tracking.
- [Kaleyra.io](https://fyno.io/docs/whatsapp-kaleyraio.mdx): A guide to integrate your Kaleyra WhatsApp account into Fyno.
- [Karix](https://fyno.io/docs/whatsapp-karix.mdx): This document provides instructions on how to integrate WhatsApp with the Karix account and set up message delivery status tracking using a Webhook URL in Fyno.
- [MessageBird](https://fyno.io/docs/whatsapp-messagebird.mdx): A guide to integrate your MessageBird WhatsApp account into Fyno.
- [Meta (by Facebook)](https://fyno.io/docs/whatsapp-meta.mdx): A guide to integrate your Meta (by Facebook) WhatsApp account into Fyno.
- [MSG91](https://fyno.io/docs/whatsapp-msg91.mdx): To integrate MSG91 with Fyno for WhatsApp messaging, set up your MSG91 account, configure the API key and business number in Fyno, and update the Fyno Callback Endpoint in MSG91 to track message delivery status.
- [Route Mobile](https://fyno.io/docs/whatsapp-route-mobile.mdx): A guide to integrate your Route Mobile WhatsApp account into Fyno.
- [Twilio](https://fyno.io/docs/whatsapp-twilio.mdx): A guide to integrate your Twilio WhatsApp account into Fyno.
- [ValueFirst](https://fyno.io/docs/whatsapp-valuefirst.mdx): A guide to integrate your ValueFirst WhatsApp account into Fyno.
- [WATI](https://fyno.io/docs/whatsapp-wati.mdx): To integrate WATI with Fyno, you need an active WhatsApp number and pre-configured templates in your WATI account. Follow the steps to fill in the required details, test the integration, and manually update the Fyno Callback Endpoint in WATI to track message delivery status.
- [Yellow.ai](https://fyno.io/docs/whatsapp-yellowai.mdx): This document provides instructions on how to integrate Yellow.ai with WhatsApp for message delivery status tracking, requiring an active WhatsApp number and pre-configured templates in your Yellow.ai account.
- [Email Channel](https://fyno.io/docs/email-channel.mdx): Here's a quick overview of email providers supported by Fyno.
- [Gmail](https://fyno.io/docs/email-gmail.mdx): A guide to integrate your Gmail Email account into Fyno.
- [Mailchimp (Mandrill)](https://fyno.io/docs/email-mailchimp.mdx): A guide to integrate your Mailchimp Email account into Fyno.
- [Mailgun](https://fyno.io/docs/email-mailgun.mdx): A guide to integrate your Mailgun Email account into Fyno.
- [Mailmodo](https://fyno.io/docs/email-mailmodo.mdx): A guide to integrate your Netcore Email account into Fyno.
- [Netcore](https://fyno.io/docs/email-netcore.mdx): A guide to integrate your Netcore Email account into Fyno.
- [Outlook](https://fyno.io/docs/email-outlook.mdx): A guide to integrate your Outlook Email account into Fyno.
- [Postmark](https://fyno.io/docs/email-postmark.mdx): A guide to integrate your Postmark Email account into Fyno.
- [SendGrid](https://fyno.io/docs/email-sendgrid.mdx): A guide to integrate your SendGrid Email account into Fyno.
- [SES](https://fyno.io/docs/email-ses.mdx): A guide to integrate your AWS SES Email account into Fyno.
- [SMTP](https://fyno.io/docs/email-smtp.mdx): A guide to integrate your SMTP Email account into Fyno.
- [Sparkpost](https://fyno.io/docs/email-sparkpost.mdx): This document provides instructions on how to integrate Sparkpost with Fyno, including setting up the account in Fyno's portal and updating the Fyno Callback Endpoint in Sparkpost for message delivery status tracking.
- [ValueFirst](https://fyno.io/docs/email-valuefirst.mdx): This document provides instructions on how to integrate ValueFirst with Fyno, including setting up the account in Fyno's portal and updating the Fyno Callback Endpoint in ValueFirst for message delivery status tracking.
- [Chat Channel](https://fyno.io/docs/chat-channel.mdx): Here's a quick overview of chat channels supported by Fyno.
- [Slack](https://fyno.io/docs/chat-slack.mdx): A guide to integrate your Slack Chat account into Fyno.
- [Teams (by Microsoft)](https://fyno.io/docs/chat-teams.mdx): A guide to integrate your Teams Chat account into Fyno.
- [Push Notification Channel](https://fyno.io/docs/push-notification-channel.mdx): Here's a quick overview of Push notification providers supported by Fyno.
- [APNs (Apple Push Notification services)](https://fyno.io/docs/push-apns.mdx)
- [Expo](https://fyno.io/docs/push-expo.mdx): A guide to integrate your Expo account into Fyno.
- [Fyno Push](https://fyno.io/docs/push-fyno.mdx): A guide to integrate your Fyno Push account into Fyno.
- [FCM](https://fyno.io/docs/push-fcm.mdx): A guide to integrate your FCM account into Fyno.
- [Mi Push](https://fyno.io/docs/push-mi-push.mdx): A guide to integrate your MI Push account into Fyno.
- [OneSignal](https://fyno.io/docs/push-onesignal.mdx): A guide to integrate your OneSignal account into Fyno.
- [Voice Channel](https://fyno.io/docs/voice-channel.mdx): Here's a quick overview of voice call providers supported by Fyno.
- [Exotel](https://fyno.io/docs/voice-exotel.mdx): A guide to integrate your Exotel Voice account into Fyno.
- [Kaleyra](https://fyno.io/docs/voice-kaleyra.mdx): A guide to integrate your Kaleyra Voice account into Fyno.
- [Ozonetel](https://fyno.io/docs/voice-ozonetel.mdx): A guide to integrate your Ozonetel Voice account into Fyno.
- [Plivo](https://fyno.io/docs/voice-plivo.mdx): To integrate Plivo with Fyno, ensure you have a Plivo account and number, then fill in the required details such as Custom Name, Auth ID, Auth Token, Phone Number, and optionally IVR PHLO/ID in the Integrations section under "Voice," and test the integration for success. Message delivery status is automatically provided by Twilio and can be viewed in the logs under the Delivery tab.
- [Twilio Voice](https://fyno.io/docs/voice-twilio.mdx): Set up a Twilio account with a Messaging Service SID, then navigate to Integrations, select Twilio under the Voice section, fill in the required details, and test the integration to ensure successful connection and message delivery status tracking.
- [Fyno In-App](https://fyno.io/docs/inapp-channel.mdx): Integrate Fyno In-App, a simple and powerful notification SDK for web and mobile apps. Easily set up, customize, test via the Sandbox, and track delivery status. Access detailed guides to elevate your app's user experience with seamless, customizable notifications.
- [Fyno Web Push](https://fyno.io/docs/fyno-web-push.mdx): This document provides instructions on how to set up Fyno Web Push integration and view the delivery status of notifications in the logs.
- [DLT(Distributed Ledger Technology)](https://fyno.io/docs/dlt.mdx): DLT registration is required by the government in India for businesses or organizations to send SMS messages, ensuring they reach the correct recipients and comply with regulations set by the Telecom Regulatory Authority of India. Individual applicants are not eligible for DLT registration.
- [Airtel Commercial Communications](https://fyno.io/docs/airtel-commercial-communications-dlt.mdx): This document provides steps to set up an Airtel DLT account in Fyno's portal by navigating to Integrations -> DLT and filling in the required information in a pop-up window.
- [Jio](https://fyno.io/docs/jio-dlt.mdx): This document provides instructions on how to set up a Jio DLT account in Fyno's portal, including filling in details such as custom name, DLT provider, username, and password.
- [Videocon](https://fyno.io/docs/videocon-dlt.mdx): This document provides instructions on how to set up a Videocon DLT account in Fyno's portal by navigating to Integrations -> DLT and filling in the required information in a pop-up window.
- [Vodafone Idea](https://fyno.io/docs/vodafone-idea-dlt.mdx): This document provides instructions on how to set up a Vodafone Idea DLT account in Fyno's portal by navigating to Integrations -> DLT and filling in the required information.
- [Templates](https://fyno.io/docs/templates-getting-started.mdx): Here's a quick overview of templates.
- [Handlebars](https://fyno.io/docs/templates-handlebars.mdx): Handlebars is a JavaScript library for creating dynamic templates with placeholders that are replaced with data, and in Fyno, it supports features like conditional operations, loops, and custom helpers to enhance template creation.
- [Fyno Shorty](https://fyno.io/docs/url-shortener.mdx): Fyno Shorty allows you to create trackable short URLs for both generic and user-specific purposes, and you can activate this feature in Workspace Settings under Add-ons. The generated shortened URLs will be valid for 30 days.
- [Fyno Verify](https://fyno.io/docs/fyno-verify-otp-link.mdx): Fyno Verify provides a fully managed API for secure multichannel user verification via OTP or link, supporting SMS, Email, WhatsApp, Push, InApp, and Voice, to enhance onboarding and login processes. It offers configurable options for OTP and link validation, allowing customization of OTP characteristics and link validation time, with the ability to send different OTPs to different channels.
- [Dynamic Content](https://fyno.io/docs/template-dynamic-content.mdx): The document provides an overview of placeholders, system variables, Handlebars, and components in Fyno, explaining how to use them for creating dynamic templates and modular elements in workflows and notifications.
- [Template Group](https://fyno.io/docs/template-group.mdx): Template Groups allow you to organize related templates together for easier management and filtering, such as grouping various order status templates under 'Order Management'.
- [Creating a Template](https://fyno.io/docs/template-creation.mdx): A guide to creating and updating your notification templates on Fyno's App.
- [SMS Templates](https://fyno.io/docs/template-creation-sms.mdx): Here are some instructions on how to create or edit an SMS template.
- [DLT Templates](https://fyno.io/docs/dlt-sms-templates.mdx): The document explains the use of Distributed Ledger Technology (DLT) for monitoring unsolicited SMS, categorizing messages into Transactional, Service Implicit, Service Explicit, and Promotional templates, with specific examples and guidelines for template validation.
- [WhatsApp Templates](https://fyno.io/docs/template-creation-whatsapp.mdx): Here are some instructions on how to create or edit a WhatsApp template.
- [Template Message](https://fyno.io/docs/whatsapp-template-message.mdx): The document provides guidelines for configuring WhatsApp message templates in Fyno, detailing the differences between synced and non-synced templates, how to use placeholders, and the steps for testing and previewing templates before going live. It also includes instructions for adding buttons and handling dynamic URLs, with specific notes on marketing opt-out options and URL redirection policies.
- [Simple](https://fyno.io/docs/whatsapp-simple-message.mdx): Simple templates can only be used for replies, while the first message must be a template message. Templates can include text, images, videos, audio, files, locations, and stickers, with specific guidelines for each media type, and placeholders can be defined using Handlebars.
- [Interactive](https://fyno.io/docs/whatsapp-interactive-message.mdx): Interactive templates can only be used for replies and must follow an initial template message, allowing for text, images, videos, files, and interactive buttons, with placeholders and a preview option available before saving and promoting the template.
- [How to track URL Clicks in WhatsApp](https://fyno.io/docs/track-url-clicks-in-whatsapp.mdx): To track URL clicks in WhatsApp messages, you can use Fyno Shorty, then create and configure your WhatsApp template either directly in Fyno or through a Business Solution Provider, ensuring to select the appropriate URL type and tracking level.
- [Why delivery rates of WhatsApp Marketing notifications is low](https://fyno.io/docs/whatsapp-marketing-delivery.mdx): Delivery rates of WhatsApp Marketing notifications could be low due to the following reasons -  Marketing template limit exceeded or recipient under integration experiment or recipient has blocked your number or Integration Service Rate limit exceeded
- [Email Templates](https://fyno.io/docs/template-creation-email.mdx): Here are some instructions on how to create or edit an Email template.
- [How to add attachments in email](https://fyno.io/docs/how-to-add-attachments-in-email.mdx): This document describes how you can add attachments dynamically in the emails you send to your customers.
- [How to add CC and BCC recipients in email](https://fyno.io/docs/how-to-add-cc-bcc-to-email.mdx): This document explains how to add cc and bcc recipients in your email. You can achieve it in 2 ways - through API and Email editor
- [How to override email sender details](https://fyno.io/docs/how-to-override-sender-details.mdx): This document explains how to override sender details in your email.
- [Chat Templates](https://fyno.io/docs/template-creation-chat.mdx): Here are some instructions on how to create or edit a Chat template.
- [Push Templates](https://fyno.io/docs/template-creation-push.mdx): Here are some instructions on how to create or edit Push template.
- [InApp Templates](https://fyno.io/docs/template-creation-inapp.mdx): Here are some instructions on how to create or edit a InApp template.
- [Voice Templates](https://fyno.io/docs/template-creation-voice.mdx): Here are some instructions on how to create or edit a Vocie template.
- [Web Push Template](https://fyno.io/docs/web-push-template.mdx): Fyno's web push templates allow you to create templates for desktop and mobile web on Windows and MacOS devices, with options for customizing the title, message content, icon, action URL, action buttons, tag, image, and additional data. The templates can be previewed on Google Chrome browsers on Mac OS and Windows devices.
- [AMP Email Template](https://fyno.io/docs/amp-email-template.mdx): This document explains the benefits and process of sending AMP (Accelerated Mobile Pages) emails, which provide interactive and engaging content within the email itself. It also outlines the prerequisites for sending AMP emails and the importance of creating a fallback for recipients who cannot view AMP content.
- [RCS Template](https://fyno.io/docs/rcs-template.mdx): The document outlines four types of RCS (Rich Communication Services) templates: Template Message, Simple, Card, and Carousel, detailing their specific features, content requirements, and supported file types.
- [External Templates](https://fyno.io/docs/external-templates.mdx): A guide to connecting and viewing your External Templates from WhatsApp on Fyno.
- [Create a WhatsApp Template from Fyno](https://fyno.io/docs/meta-whatsapp-template.mdx): This document provides instructions on how to create a meta template for WhatsApp, including selecting integrations, categories, languages, and adding headers, bodies, footers, and buttons. It also explains the process of submitting the template for approval and the different status options.
- [Create an Authentication WhatsApp template](https://fyno.io/docs/create-an-authentication-whatsapp-template.mdx): You can create a WhatsApp template for sending authentication codes like OTPs, with options for zero-tap, one-tap auto-fill, or copy code, and configure it with app details, button text, and additional security settings.
- [Sync SMS templates to Fyno](https://fyno.io/docs/create-sms-template-from-fyno.mdx): To sync SMS templates to Fyno, click the sync icon next to the 'Create+' button, select SMS under channel, choose a DLT provider, upload a CSV file from the DLT platform, and click 'Sync' to transfer the templates to your Fyno workspace.
- [Sync WhatsApp templates to Fyno](https://fyno.io/docs/sync-whatsapp-templates-to-fyno.mdx): Fyno supports syncing WhatsApp templates from providers like Kaleyra, Meta, ValueFirst, Gupshup Enterprise, and Fyno WhatsApp by following specific steps in the Fyno account or integration page to sync and manage templates.
- [Sync WhatsApp Flow to Fyno](https://fyno.io/docs/sync-whatsapp-templates-to-fyno-copy.mdx): Fyno supports fetching flows from Meta (by Facebook) and Fyno WhatsApp; to sync your templates, log into Fyno, navigate to "External Templates," select WhatsApp, and click the Re-sync button.
- [Create a WhatsApp Template with carousel](https://fyno.io/docs/carousel-whatsapp-template.mdx): This document explains how to create Carousel WhatsApp templates with up to 10 cards, submit them for approval, and common reasons for rejection.
- [Create a SMS Template from Fyno](https://fyno.io/docs/sms-template-from-fyno.mdx): This document explains how to create an SMS template in Fyno, including selecting a DLT integration, category, template type, and configuring the header and content before sending it for approval.
- [Reusable Components](https://fyno.io/docs/components.mdx): The Components feature enables the creation of reusable elements like headers and footers for emails, which can be easily added to any email template to save time. To create a component, navigate to Templates -> Fyno, click 'Create', name your component, choose its type, design it using the editor, and save it; to use it, simply insert the component's tag into the email editor.
- [Routing](https://fyno.io/docs/core-features/routes.mdx): Effective communication requires a reliable and flexible routing system to ensure messages reach their intended recipients without delays or failures. Fyno’s Routing feature empowers you to optimize message delivery across multiple providers and channels with ease.
- [Single Channel Routing](https://fyno.io/docs/routing-introduction.mdx): A quick introduction to what Fyno Routing is about.
- [Creating a Single Channel Route](https://fyno.io/docs/route-creation.mdx): Here are some instructions on how to create or edit a route.
- ["Action" Operator](https://fyno.io/docs/routing-action.mdx): Here's an overview of the "Action" Operator within the Routing section.
- ["Condition" Operator](https://fyno.io/docs/routing-condition.mdx): Here's an overview of the "Condition" Operator within the Routing section.
- [Integrating a Single Channel Route](https://fyno.io/docs/route-integration.mdx): A quick guide on how to use a Single Channel Route for your noitification.
- [Omnichannel Routing](https://fyno.io/docs/omnichannel-routing-introduction.mdx): A quick introduction to what Fyno Omnichannel Routing is about.
- [Create an Omnichannel Route](https://fyno.io/docs/omnichannel-route-creation.mdx): Here are some instructions on how to create or edit an omnichannel route.
- [Notification Events](https://fyno.io/docs/events-overview.mdx): Here's a quick overview of notification events.
- [Creating a Notification Event](https://fyno.io/docs/notification-event-creation.mdx): Fyno's application design centers around creating "Notification Events," which integrate providers, optional routing, and templates into a single executable API. Users can create, manage, and analyze these events through a user-friendly interface, with features like conditional templates, routing options, analytics labels, and conversion tracking, while also supporting approval workflows for going live.
- [Triggering a Notification Event](https://fyno.io/docs/notification-event-triggering.mdx): The document provides instructions on how to trigger and manage notification events using the Notification Event Playground, including options for testing, previewing, and sending notifications in batches, as well as receiving delivery reports through callback objects.
- [Notification Event Group](https://fyno.io/docs/notification-event-group.mdx): Notification Events Groups allow you to organize related notification events for easier management, such as grouping different order status notifications under 'Order Management,' and can be created by navigating to the Notification Events page and using the 'Group' option.
- [Notification Event Analytics](https://fyno.io/docs/notification-event-analytics.mdx): Fyno's Notification Event Analytics provides visual insights into the performance of notification events through graphs and charts It will help you to optimise your communication strategy to improve your deliverability
- [Notification Event Logs](https://fyno.io/docs/notification-event-logs.mdx): The document explains how to navigate and use the Notification Event logs on the Fyno platform, detailing the components and filters available to track and analyze notification events, and improve communication strategies. It also describes how to access logs, interpret log details, and use filters to narrow down searches, with a focus on understanding the status and flow of notifications.
- [Delivery Callback Logs](https://fyno.io/docs/delivery-callback-logs.mdx): This document explains how callback logs can help track delivery reports sent to your Allowlist URL, providing details such as timestamp, notification event, channel, HTTP status code, and response time. It also includes information on filters for date range, message ID, custom ID, and HTTP status code, with the ability to view individual callback log details.
- [Idempotent Requests](https://fyno.io/docs/idempotent-requests.mdx): Learn how Fyno support for idempotent requests prevents sending email, SMS, WhatsApp and push notifications twice (works with Gupshup, Kaleyra, ValueFirst, Meta, Twilio, SES, and more).
- [Requests/Go Live](https://fyno.io/docs/request-go-live.mdx): This document explains how the Go Live and Requests flow works in the system, allowing users to seamlessly promote features from the Test version to Live, with options for approval and rejection by designated approvers.
- [Logs](https://fyno.io/docs/logs-overview.mdx): Logs provide detailed insights into your requests and notifications, helping you analyze and improve communication strategies through various types such as Sent Logs, Notification Event Logs, Workflow Logs, Inbound Logs, and Callback Logs.
- [Sent Logs](https://fyno.io/docs/sent-logs.mdx): The document explains how to use the "Sent Logs" feature on the Fyno platform to track notifications, including details on log statuses, filtering options, and understanding individual log entries. It also distinguishes between Test and Live versions of logs.
- [Filters](https://fyno.io/docs/sent-logs-filters.mdx): The document explains how to use various filters on the sent logs page of the Fyno App to efficiently search and manage notification logs, including filters for date range, search terms, destination, templates, channels, providers, account names, event names, placeholders, and status.
- [Notification Status](https://fyno.io/docs/notification-status.mdx): This document explains all the different notification status which Fyno captures and show it their customers in Sent logs and in Analytics dashboard
- [Log Details](https://fyno.io/docs/sent-log-details.mdx): The document explains the "Log Details" feature, which provides comprehensive information about notifications, including time taken, details sent, response received, and final status, useful for debugging and optimizing event routing. It also outlines the lifecycle of notifications across various channels like SMS, Email, WhatsApp, and more.
- [Trace](https://fyno.io/docs/log-details-trace.mdx): Here's an overview of the Trace section in the log details page.
- [Summary](https://fyno.io/docs/log-details-summary.mdx): Here's an overview of the Summary section in the log details page.
- [Placeholders](https://fyno.io/docs/log-details-placeholders.mdx): Here's a quick overview of the Placeholders section in the log details.
- [Content](https://fyno.io/docs/log-details-content.mdx): Here's a quick overview of the Content section in the log details page.
- [Response](https://fyno.io/docs/log-details-response.mdx): Here's a quick overview of the Response section in the log details.
- [Delivery](https://fyno.io/docs/log-details-delivery.mdx): Here's a quick overview of the Delivery section in the log details.
- [Inbound logs](https://fyno.io/docs/inbound-logs.mdx): Inbound logs allow you to view user responses in a conversation mode, with options to filter logs by date range, customer number, business number, and workflow name.
- [Workflows](https://fyno.io/docs/workflows.mdx): Fyno's Workflow builder allows users to create intelligent notification flows without coding, connecting to third-party tools and using conditional blocks to determine notifications. An example is provided where a company uses the Workflow to handle different scenarios for payment failures based on customer type.
- [Creating a Workflow with webhook trigger](https://fyno.io/docs/workflow-webhook-trigger.mdx): This document provides a detailed guide on how to create workflows in Fyno, including setting up triggers, configuring webhooks, creating actions and conditions, and obtaining the workflow URL for invocation.
- [Creating a workflow with Incoming message](https://fyno.io/docs/creating-a-workflow-with-incoming-message-trigger.mdx): Create automated WhatsApp conversations using predefined templates and event triggers. It's also useful for capturing and updating customer SMS responses in your system.
- [Creating a workflow with Mixpanel Cohort](https://fyno.io/docs/workflow-using-mixpanel-cohort.mdx): This document provides a detailed guide on how to configure and use Workflows in Fyno. It covers creating triggers, actions, conditions, and configuring delivery reports and overrides. It also explains how to obtain and use Workflow URLs for invoking the Workflow.
- [Creating a journey](https://fyno.io/docs/create-journey.mdx): Fyno Journey is an omnichannel marketing solution that allows teams to create automated notification experiences for users at different stages of their lifecycle, such as onboarding, retention, and conversion. Users can define entry and exit points, unique identifiers, and notification paths to create personalized journeys.
- [Journey Analytics](https://fyno.io/docs/journey-analytics.mdx): Journey Analytics provides insights into user engagement and performance within a journey, including an overall summary, channel engagement details, and node performance metrics, highlighting user progress, success, and exit points.
- [Creating a Workflow using Digest](https://fyno.io/docs/creating-a-workflow-with-digest.mdx): Creating a Workflow using Digest
- [Creating a Workflow with Subscription](https://fyno.io/docs/workflow-subscription.mdx): How to create a workflow with Subscription widget which will enable you to add or remove users from a subscription topic
- [How to receive delivery reports](https://fyno.io/docs/receive-delivery-reports.mdx): Fyno allows you to forward delivery reports to your system or third-party analytics tools for tracking and analyzing notification deliveries, enabling data-driven decisions to optimize communication processes. You can configure callbacks to receive delivery reports by selecting the option in the workflow event settings and specifying the delivery report endpoint URL and placeholder details.
- [How to configure overrides](https://fyno.io/docs/configure-overrides-workflow.mdx): Fyno allows you to override pre-configured values in an Integration for specific notifications within a Workflow, enabling customization of details like sender information based on each notification's requirements.
- [Workflow Logs](https://fyno.io/docs/workflow-logs.mdx): The document explains how to use Workflow logs in Fyno's App to track and analyze Workflow activities, including sections on viewing logs, filtering by various criteria, and understanding detailed trace logs for debugging and improving communication strategies.
- [How to configure Idempotent Key](https://fyno.io/docs/configure-idempotent-key-workflow.mdx): Workflows now support idempotency, allowing safe retries of requests without duplicating operations, which is particularly useful for handling interrupted API calls. To configure, add an idempotent key in the settings to prevent duplicate notifications for a specified duration.
- [Campaigns](https://fyno.io/docs/campaigns-overview.mdx): A quick introduction to what Fyno's Campaigns are all about.
- [Creating a campaign](https://fyno.io/docs/campaign_creation.mdx): To create a campaign in Fyno, ensure you have a provider integration, notification template, event, and user CSV file ready, then follow the steps to configure, preview, and schedule or fire the campaign, with options for delivery reports, throttling, and testing.
- [Campaign Analytics](https://fyno.io/docs/campaign-analytics.mdx): Fyno's Campaign Analytics provides visual insights into campaign performance through graphs and charts, accessible via the **Campaign** page. It includes detailed metrics on notification events, channel distribution, engagement outcomes, and delivery statuses to help optimize campaign effectiveness.
- [User Profiles](https://fyno.io/docs/user-profiles-overview.mdx): A quick introduction to what Fyno User Profiles are about.
- [Creating User Profiles](https://fyno.io/docs/user-profile-creation.mdx): A quick overview of how to create User Profiles in Fyno.
- [Adding new user property](https://fyno.io/docs/adding-new-user-property.mdx): This document provides instructions on how to add a new user property from both the user listing page and the user profile page, including selecting the datatype and enabling the property to be displayed in the user profile table.
- [User Profile Details](https://fyno.io/docs/user-profile-details.mdx): The document explains how to view and edit user profile details, including user information, properties, notifications sent, and preferences. It provides step-by-step instructions and screenshots for each section.
- [Creating Cohorts](https://fyno.io/docs/creating-cohorts.mdx): A cohort is a group of users segmented based on specific filters, allowing for targeted messaging, and can be created by applying rules and groups of conditions in the user profile, with all cohorts viewable under the Users -> Cohorts section.
- [Updating and Deleting User Profile](https://fyno.io/docs/user-profile-updation-deletion.mdx): Here are some instructions on how to update or delete a User Profile.
- [Preferences](https://fyno.io/docs/user-preferences.mdx): Preferences make it easy for your users to manage their notification preferences they want and and select preferred channels for receiving notifications.
- [Profile Settings](https://fyno.io/docs/profile.mdx): Profile Settings allows you seamlessly add or modify any account details that you like. It also provides you with essential information regarding your overall account.
- [Workspaces](https://fyno.io/docs/workspace-introduction.mdx): Here's a quick introduction to Workspace and how it works on Fyno.
- [Workspace Settings](https://fyno.io/docs/workspace-settings.mdx): Workspace Settings contain environment-level toggles and permissions that can be enabled or disabled depending on your or your team's requirement.
- [Team](https://fyno.io/docs/team.mdx): Team is a structure that Fyno built for you to work and collaborate seamlessly with your colleagues.
- [API Keys](https://fyno.io/docs/api-keys.mdx): Here's a quick overview of API Keys and how they work on Fyno.
- [Allowlist](https://fyno.io/docs/allowlist.mdx): This document explains the concept of an Allowlist, which is a list of verified URLs or APIs that need to be added to the Fyno platform for security purposes. It also provides steps on how to create an Allowlist URL and convert it into a Delivery Webhook to receive updates on delivery statuses.
- [Allowlist URL](https://fyno.io/docs/allowlist-url.mdx): The document provides instructions on how to add and verify an allowlist URL in Fyno's application, detailing three verification methods: DNS Verification, Web Token, and manual verification, and explains how an allowlist URL can be converted into a Delivery Webhook for receiving notification delivery updates.
- [Allowlist SQS](https://fyno.io/docs/allowlist-sqs.mdx): The document provides a step-by-step guide on creating and configuring an Allowlist SQS in Fyno's application, including adding URLs, setting up SQS details from Amazon AWS, and adjusting access policies, with an option to convert it into a Delivery Webhook.
- [Configuring Allowlist URL/SQS to receive Delivery Report](https://fyno.io/docs/configuring-allowlist-url-sqs-to-receive-delivery-report.mdx): A Delivery Webhook is an Allowlist URL that receives updates on notification delivery statuses from Fyno, which can be configured to send these updates to a specified location, with the first created endpoint set as the default for receiving reports.
- [Alerts](https://fyno.io/docs/alerts.mdx): Alerts are designed to help get your attention to any deviants from the norm on the Fyno platform. Be it an integration failure or anomaly detection, we have designed a few alerts you can configure in case something changes or behaves differently.
- [Security](https://fyno.io/docs/security.mdx): Here's a quick overview of Fyno's Security, its different types and how they work on Fyno.
- [Delivery Limit](https://fyno.io/docs/delivery-limit.mdx): Enables users to set notification delivery controls. Do Not Disturb enables them to not disturb users in a pre-defined time slots. Frequency Capping enables them to define and control the maximum no of notification a user can receive in a particular duration, thus avoiding spamming the user
- [Push Token Cleanup](https://fyno.io/docs/push-token-cleanup.mdx): Enable Push Token Cleanup to automatically remove inactive device tokens, ensuring accurate push notification delivery statistics by only targeting active app instances. To activate, go to Workspace Settings, select Add Ons, and toggle Push Token Cleanup.
- [Report Extraction](https://fyno.io/docs/report-extraction.mdx): Reports provide comprehensive details regarding all notifications sent to users, encompassing both Live and Test versions, for a duration spanning the last 6 months.
- [Report Details](https://fyno.io/docs/report-details.mdx): This document explains each and every data point present in each report and what they means
- [Data Retention](https://fyno.io/docs/data-retention.mdx): Data Retention shows the retention period of different logs and versions managed by Fyno. You can access this from Workspace Settings > Add On's > Data Retention
- [Suppression List](https://fyno.io/docs/suppression.mdx): A suppression list is a list of users you do not want to send notifications to, such as those with bounced emails or who have requested to stop receiving notifications. You can create and manage this list in Fyno by adding users based on various criteria like channels and suppression reasons.
- [Conversation Logs](https://fyno.io/docs/conversation-logs.mdx): This document explains how to enable conversation logs settings in your workspace
- [Conversion Tracking](https://fyno.io/docs/conversion-tracking.mdx): Conversation Tracking allows you to monitor user actions post-notification by enabling it in Workspace Settings under Add Ons. Once enabled, the option appears on the notification event page.
- [Analytics Label](https://fyno.io/docs/analytics-label.mdx): Analytics Label allows you to group or filter notification event analytics by configuring up to 16 labels in the Workspace Settings under Add Ons.
- [Duplicate Message Check](https://fyno.io/docs/duplicate-message-check.mdx): Duplicate Message Check allows you to prevent sending duplicate notifications by checking template ID, channel, and destination, with an option to review placeholders before dropping a message. To enable it, go to Workspace Settings, select Add Ons, and toggle on Duplicate Message Check.
- [Fyno SDK Library](https://fyno.io/docs/sdks.mdx): Explore our SDKs and discover the functionality that sets us apart. Our goal is to make sure you don't need to look anywhere else for your notification solutions.
- [Flutter Push SDK](https://fyno.io/docs/fynos-flutter-push-notification-sdk-integration-guide.mdx): This guide will walk you through the prerequisites, installation, and step-by-step configuration required to get your app ready for push notifications on both iOS and Android devices.
- [Prerequisites](https://fyno.io/docs/prerequisites-1.mdx): This guide will walk you through the prerequisites required to get your app ready for push notifications.
- [Installation](https://fyno.io/docs/installation.mdx): This guide will walk you through the installation steps required to get your app ready for push notifications.
- [Usage](https://fyno.io/docs/usage.mdx): This guide will walk you through the steps required to setup your app for push notifications.
- [Android specific configuration](https://fyno.io/docs/getting-your-application-ready-for-push-notifications-in-android-devices.mdx): This guide will walk you through the Android specific configuration required to get your app ready for push notifications.
- [iOS specific configuration](https://fyno.io/docs/getting-your-application-ready-for-ios-push-notifications.mdx): This guide will walk you through the iOS Specific Configuration required to get your app ready for push notifications.
- [FAQs](https://fyno.io/docs/faqs.mdx): This guide will walk you through the Frequently Asked Questions when getting your app ready for push notifications.
- [React Native Push SDK](https://fyno.io/docs/fynos-react-native-push-notification-sdk-integration-guide.mdx): This guide will walk you through the prerequisites, installation, and step-by-step configuration required to get your app ready for push notifications on both iOS and Android.
- [Prerequisites](https://fyno.io/docs/prerequisites.mdx): This guide will walk you through the prerequisites required to get your app ready for push notifications.
- [Installation](https://fyno.io/docs/installation-1.mdx): This guide will walk you through the installation steps required to get your app ready for push notifications.
- [Usage](https://fyno.io/docs/usage-1.mdx): This guide will walk you through the steps required to setup your app for push notifications.
- [Android specific configuration](https://fyno.io/docs/ios-specific-configuration.mdx): This guide will walk you through the Android specific configuration required to get your app ready for push notifications.
- [iOS specific configuration](https://fyno.io/docs/getting-your-application-ready-for-ios-push-notifications-1.mdx): This guide will walk you through the iOS Specific Configuration required to get your app ready for push notifications.
- [FAQs](https://fyno.io/docs/faqs-1.mdx): This guide will walk you through the Frequently Asked Questions when getting your app ready for push notifications.
- [Kotlin Push SDK](https://fyno.io/docs/sdk-fyno-android-push-sdk.mdx): A guide to integrating your  Fyno Android Push Notification SDK into Fyno.
- [Swift Push SDK](https://fyno.io/docs/sdk-apns-sdk.mdx): A guide to integrating your Fyno iOS Push Notification SDK into Fyno.
- [React In-App SDK](https://fyno.io/docs/fyno-in-app-react-sdk.mdx): This guide will walk you through the prerequisites, installation, and step-by-step configuration required to get your web application ready for In-App notifications
- [Silent / Background InApp Notifications](https://fyno.io/docs/silent-background-notifications.mdx): This documentation provides a comprehensive guide on creating a silent notification template in Fyno and capturing these notifications in your application.
- [React Native In-App Hooks](https://fyno.io/docs/fyno-in-app-react-hooks.mdx): This guide will walk you through the prerequisites, installation, and step-by-step configuration required to get your mobile application ready for In-App notifications
- [Flutter In-App SDK](https://fyno.io/docs/fyno-flutter-inapp-sdk.mdx): This guide will walk you through the prerequisites, installation, and step-by-step configuration required to get your web application ready for In-App notifications
- [Fyno Connect](https://fyno.io/docs/fyno-connect.mdx): Here's a quick overview of what Fyno Connect is and how to set it up!
- [Installation](https://fyno.io/docs/fyno-connect-install.mdx): Here's a quick overview of how to set up Fyno Connect!
- [MongoDB](https://fyno.io/docs/fyno-connect-mongodb.mdx): Here's a quick overview on how to integrate MongoDB with Fyno Connect
- [MsSQL](https://fyno.io/docs/fyno-connect-mssql.mdx): Here's a quick overview on how to integrate MsSQL with Fyno Connect
- [MySQL](https://fyno.io/docs/fyno-connect-mysql.mdx): Here's a quick overview on how to integrate MySQL with Fyno Connect
- [Postgres](https://fyno.io/docs/fyno-connect-postgres.mdx): Here's a quick overview on how to integrate Postgres with Fyno Connect
- [Snowflake](https://fyno.io/docs/fyno-connect-snowflake.mdx): Here's a quick overview on how to integrate Snowflake with Fyno Connect
- [Athena](https://fyno.io/docs/fyno-connect-athena.mdx): Here's a quick overview on how to integrate Athena with Fyno Connect
- [Create Cohorts](https://fyno.io/docs/how-to-create-a-cohort-in-fyno-connect.mdx): To create a campaign, first create a cohort by segmenting users with filters or queries, then save and optionally start a campaign; you can also download cohort data as a CSV.
- [Create Campaigns](https://fyno.io/docs/how-to-create-a-campaign-in-fyno-connect.mdx): Fyno Connect allows you to create and manage campaigns by sending bulk notifications to user cohorts through pre-configured notification events, with options for one-time or recurring campaigns, and features like delivery report integration and throttling to control notification rates.
- [Invite Team Members](https://fyno.io/docs/how-to-invite-team-members-to-fyno-connect.mdx): Fyno's Team feature enables seamless collaboration by allowing role-based access, centralized team management, and easy project collaboration, with options to invite or delete team members through the Workspace Settings.
- [Enable Alerts](https://fyno.io/docs/how-to-enable-alerts-in-fyno-connect.mdx): The document outlines two types of alerts on the Fyno Connect platform: Campaign Failure alerts, which notify users of failed campaigns to enable quick corrective action, and Connect Downtime alerts, which inform users of any application or performance issues.

## API Docs

- API Reference > Notification Event [Notify a single user](https://fyno.io/docs/api-reference/fire-an-event/post-wsid-version-event.mdx)
- API Reference > Notification Event [Notify multiple users](https://fyno.io/docs/api-reference/fire-an-event/post-wsid-version-event-bulk.mdx)
- API Reference > Fyno Verify [Verify OTP](https://fyno.io/docs/api-reference/fyno-verify/post-wsid-version-verify-validate.mdx)
- API Reference > User Profiles [Get user profile](https://fyno.io/docs/api-reference/manage-user-profiles/get-wsid-version-profiles-distinct-id.mdx)
- API Reference > User Profiles [Create user profile](https://fyno.io/docs/api-reference/manage-user-profiles/post-wsid-version-profiles.mdx)
- API Reference > User Profiles [Update user profile](https://fyno.io/docs/api-reference/manage-user-profiles/put-wsid-version-profiles-distinct-id.mdx)
- API Reference > User Profiles [Merge user profiles](https://fyno.io/docs/api-reference/manage-user-profiles/patch-wsid-version-profiles-source-distinct-id-merge-target-distinct-id.mdx)
- API Reference > User Profiles [Add/Update channel data](https://fyno.io/docs/api-reference/manage-user-profiles/patch-wsid-version-profiles-distinct-id-channel.mdx)
- API Reference > User Profiles [Delete channel data](https://fyno.io/docs/api-reference/manage-user-profiles/post-wsid-version-profiles-distinct-id-channel-delete.mdx)
- API Reference > User Profiles [Delete user profile](https://fyno.io/docs/api-reference/manage-user-profiles/post-wsid-version-profiles-delete.mdx)
- API Reference > User Subscriptions [Get user preference](https://fyno.io/docs/api-reference/manage-user-subscriptions-preferences/get-wsid-version-subscriptions-preference.mdx)
- API Reference > User Subscriptions [Update user preference](https://fyno.io/docs/api-reference/manage-user-subscriptions-preferences/put-wsid-version-subscriptions-preference.mdx)
- API Reference > User Subscriptions [Update user preference (single)](https://fyno.io/docs/api-reference/manage-user-subscriptions-preferences/post-wsid-version-subscriptions-list-subscription-id-user.mdx)
- API Reference > User Properties [Update User Property](https://fyno.io/docs/api-reference/user-properties/post-wsid-version-profiles-properties-set.mdx)
- API Reference > User Properties [Set an Unset Property](https://fyno.io/docs/api-reference/user-properties/post-wsid-version-profiles-properties-set-once.mdx)
- API Reference > User Properties [Increment/Decrement Numeric Property](https://fyno.io/docs/api-reference/user-properties/post-wsid-version-profiles-properties-numerical-add.mdx)
- API Reference > User Properties [Append Values to List](https://fyno.io/docs/api-reference/user-properties/post-wsid-version-profiles-properties-list-append.mdx)
- API Reference > User Properties [Remove Value From List](https://fyno.io/docs/api-reference/user-properties/post-wsid-version-profiles-properties-list-remove.mdx)
- API Reference > User Properties [Unset User Property](https://fyno.io/docs/api-reference/user-properties/post-wsid-version-profiles-properties-unset.mdx)
- API Reference > User Properties [Batch Update User Properties](https://fyno.io/docs/api-reference/user-properties/post-wsid-version-profiles-properties-batch.mdx)