> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://fyno.io/docs/release-notes/2026/8/3/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://fyno.io/_mcp/server.

## 26.3.2

This release improves template creation and management across channels, enhances campaign monitoring with more detailed analytics and reporting, and delivers performance improvements for placeholders to provide a smoother authoring experience.

We've also addressed issues across In-App SDK, Connect authentication, Omni Channel routing, WhatsApp Flows, Go Live navigation, Users and Preferences, and WhatsApp template previews to improve overall platform reliability.

### ⚡ Feature Enhancements

**Template Builder and Management Improvements**

* Creating and managing templates is now more flexible across channels. You can reorder Call-to-Action (CTA) and Quick Reply buttons in Meta templates to better highlight important actions.
* We've also refined the RCS Template Builder with clearer labels, improved carousel card naming, and a cleaner layout.
* Additionally, non-synced WhatsApp templates now display richer template information, making them easier to review and manage.

**Faster Placeholder Experience**

* Placeholder lists now load faster and provide smoother scrolling, even in workspaces with a large number of placeholders.
* Searching, browsing, and selecting placeholders is now quicker and more responsive, improving the overall authoring experience.

**Enhanced Campaign Monitoring and Analytics**

* We've improved campaign visibility and reporting to help you monitor delivery performance more effectively.
* Campaign Details and Analytics pages now include a Failed Notifications banner with options to view error details and download failed records.
* We've also improved the accuracy of Total, Failed, and Duplicate campaign counts, updated throttling status indicators, and added the ability to sort expanded analytics by Delivery %.
* In addition, the expanded Delivery Rate table now includes a collapsible Not Sent column that groups Error, Failed, Dropped, and Timeout statuses while allowing you to expand the view for a detailed breakdown.

### 🛠 Bug Fixes

**In-App SDK Improvements**

* Fixed an issue where buttons in In-App SDK notifications did not open their configured URLs.
* Notification buttons now navigate users to the correct destination as expected.

**Omni Channel Route Creation**

* Fixed an issue where an empty error message was displayed after creating an Omni Channel route from the Notification Events page.
* Route creation now completes successfully without displaying the incorrect notification.

**Connect Authentication**

* Resolved an issue that prevented Single Sign-On (SSO) from working in Connect.
* SSO authentication now functions correctly while existing login methods continue to work as expected.

**Go Live Navigation**

* Fixed an issue where tabs were hidden on the Go Live page when no data was available.
* Tabs now remain visible, providing a consistent navigation experience even in empty states.

**WhatsApp Flow Template Configuration**

* Fixed an issue where WhatsApp Flow templates generated an incorrect configuration, preventing flows from running correctly.
* Templates now save the correct configuration, allowing WhatsApp Flows to execute as expected.

**Users and Preferences**

* Fixed an issue where the Users and Preferences > User List empty states displayed table headers and pagination even when no data was available.
* The empty state illustration in Preferences > User List has also been resized for a cleaner layout.

**WhatsApp External Template Preview**

* Variable placeholders in the WhatsApp External Template preview now display without the `$` prefix.
* Placeholders are shown as `{{1}}`, `{{2}}`, and so on, instead of `{{$1}}`, `{{$2}}`, matching the expected template format.