In a fast-paced and competitive business environment, offering customer experience is key to business success, and one way to do that is by proactively reaching out to them. This is where proactive notification infrastructure solutions come in handy. As the name implies, a notification infrastructure tool helps manage all customer communication from a single system, reducing the chaos in the world of communication while helping you stay organised. For instance, a bank can send payment confirmation mail/messages to their customers, or a transportation company can send a prompt notification regarding the current location of the goods.
In this post, we have carefully curated a list of nine notification infrastructure solutions, outlining their features, benefits, and pricing plans to help you make the right choice:
1. Fyno
Fyno is a fully integrated and proactive notification software infrastructure for developers and product managers designed to manage all notification infrastructure needs across communication channels and providers using a universal API. It has been designed to unify all customer communication components to deliver the best-in-class customer experience. Packed with rich features and functionalities, it boasts rich templates, effortless integration options, smart automation features, robust analytics & logs, and powerful routing that packs a punch. Fyno's notifications engine, powered with the cutting-edge tech stack, empowers your omnichannel customer experience strategy.
And the best part is you don't have to write a single line of code to build a notification infrastructure at any stage. That means your engineering team can focus on more pressing things while still ensuring your customers get timely notifications.
Communication Channels: SMS, WhatsApp, Email, Chat, Push, Voice, and In-App messaging
Website: Fyno
Key Features:
Fyno offers a variety of useful features to create a reliable notification infrastructure, including
Integration: 40+ integration options across providers and 6+ communication channels. Fyno offers seamless, quick and seamless integration with any provider or channel. You don't need any technical expertise to use it - just like attaching a file on Gmail. It's that simple!
Routing: Build smart communication flow across channel providers with Fyno's no-code flow builder. From writing complex flows to configuring failover protocols, you can do everything in a few clicks, drags & drops without involving your engineering team.
Template Management: Effortlessly modify messages and create stunning, personalized, and consistent cross-channel notifications from a single hub.
Analytics: Gain actionable insights on channel, provider, and message type to track, measure, and refine communication from one central location. Get real-time data on delivery rates, open rates, and click rates across all channels and know which channel works best for your customer.
Logs: Consolidated logs from all your channels and providers make it easy to identify issues and troubleshoot, almost an effortless exercise.
Workspaces: From configuring unique integrations to building distinct workflows and templates, Fyno's Workspace feature allows you to manage diverse communication needs efficiently while helping you stay organised.
Automation: Trigger notifications, provide conditions, and create rules with Fyno's smart automation builder without any engineering effort. It empowers businesses to fetch cohorts/segments from your existing tools/database.
In-App: A fully loaded in-app layer for all web and mobile applications. You can build white-labelled notifications with pre-built UI components to fit your app needs.
One universal API for all your communication channels and providers: Schedule a Demo
Key Benefits:
Here are some of the benefits that Fyno offers:
Ease of setup with a single line of code.
Powerful routing to help you create and implement rules and logic for cross-channel notification flows without coding, even for complex use cases.
Powerful automation that logically helps you connect your application workflows without coding, simplifying the process of connecting different systems and workflows.
Create and manage templates for each notification event in one place, ensuring consistent messaging tailored to the specific channel.
Track real-time notification volumes, efficacy, and engagement from multiple channels and providers with centralized data. You can spot patterns visually to understand what is happening.
Get project-level, more granular communication analytics for more precise decision-making.
Create, preview, and send notifications from a single interface without switching between different platforms to send and manage notifications.
Easy documentation to get you started and avoid engineering team dependency.
Native no-code notification inbox that triggers notifications within your app or website without building anything externally.
SDKs are available in all prominent languages to integrate with local websites and apps.
Pricing:
It offers 2 pricing models:
Free Tier: Send upto 100,000 API requests/month.
Growth Tier: It is priced at $149 per month. This pricing plan is ideal for fast-growing companies.
Attractive pricing is available for high usage volumes.
2. Courier
Courier is a notification software platform designed with the "Developers-First" mindset. It offers a way to send multichannel product notifications via email, chat, in-app messages, and SMS via the web, desktop, or mobile app. It allows developers to add a suite of features, like automation, preferences management, audit logs, white labelling, and template management.
Website: Courier
Communication Channels: An API for Email, SMS, Push, and Chat
Key Features:
Some of the critical features and functionalities offered by Courier are:
Customizable notifications to target specific issues or systems
Reporting and analytics for real-time insights
Scalability to serve various business needs
Open API that offers the flexibility to customize to meet specific business needs.
Cross-channel engagement tracking features
Delivery rules engine to route the messages to the preferred channel
Pricing:
Courier offers three-tier pricing plans:
Free: Limited features
Pro: $350/mont
Business & Enterprises: Available on request
3. Novu
Novu offers open-source notification infrastructure for developers. It offers customizable, extendable theming, variables, API, and hooks to update analytics and databases to maintain their open-source projects.You can embed it into any product platform to help them gain visibility into what is happening.
Website: Novu
Communication Channels: Email, SMS, Direct, and Push
Key Features:
Some of the key features of Novu include:
Single API for unified communication
Add custom content
Built-in connection to integrate with communication providers
Reporting & analytics for real-time tracking
Modular architecture to offer flexibility
Pricing:
Novu offers separate pricing for cloud and self-hosted platforms:
For cloud:
Novu provides four pricing plans under the cloud category:
Free: Suitable for testing small-scale deployment
Indie Dev: $25/month up to 25,000 events.
Business: $200/month up to 60,000 events/months
Enterprise: Available on request
Self-hosted ( On-premise):
*Pricing is available on request
4. Knock
Knock offers APIs to build and manage notifications. You can use it to engage with users and handle cross-channel workflows. Built with a set of primitives, it enables the creation of notification logic and sends notifications in the time zone preferred by users.
Website: Knock
Communication Channels: Email, Push, SMS, Slack, and Apple Push Notification Service
Key Features:
Knock offers a wide range of features, including:
Single, unified API
SDKs available in multiple languages
Pre-built, real-time enabled components
Stream analytics
Easy-to-use dashboard
GDPR and HIPAA-compliant
Pricing:
It offers three pricing plans to meet various business needs, including:
Free: Up to $10,000 notifications
Starter: $250/month up to 50,000 notifications/month.
Enterprise: Available on request
Free Trial is available in the Starter plan only
5. Engagespot
Engagespot is a no-code platform to create a custom notification engine. It has prebuilt components, APIs, and a UI Kit to build a notification management system to meet your specific needs and also scale at ease.
Website: engagespot
Communication Channels: Email, In-app messaging, Web Push, WhatsApp, Mobile Push, WhatsApp, Slack, and many more
Key Features:
Here is a list of some critical features, including:
Customizable Front-end UI-Kit
In-app notification inbox
Integration options with multiple email service providers
Native web push capability
Template editor
Pricing:
Engagespot offers four pricing plans:
Free: Up to 10,000 notifications/month
Standard 10K: $20/month
Premium 10K: $25/month to suit the needs of growing apps.
Enterprise Plan: Available on request. Volume discount is available on bulk plans.
6. Raven
Raven is a no-code notification infrastructure platform designed to orchestrate and track cross channel transactional communication needs. Get visibility into notifications by consolidating logs and data.
Website: Raven
Communication Channels: WhatsApp, email, SMS, Slack, and many more
Key features:
Raven offers the following key features and functionalities, including:
Template management
Intelligent routing
Single dashboard to track all data
Broad integration options
Pricing:
It comes with three pricing plans:
Free: Up to 10,000 notifications/month
Team: $90/month up to 100,000 notifications
Business: Custom pricing
7. MagicBell
MagicBell is a cloud-based notification system designed to help customers deliver notifications directly to inboxes through APIs and UI components. It allows users to customize the notification inbox the way they want.
Website: MagicBell
Communication Channels: Multi-channel delivery - in-app, email, mobile push, Slack
Key Features:
It offers the following essential features, including:
UI component to provide flexibility to customize front-end
Customizable notification API endpoint
Use preferences to choose the preferred channel
Flexibility to select notification template
Pricing:
It offers six-tier pricing plans:
Free: Up to 100 MAU
Startup: $99/month up to 2000 MAU
Startup Max: $199/month up to 5000 MAU
Pro: $599/month up to 15000 MAU
Pro Max: $1199/month up to 35,000 MAU
Enterprise: Custom pricing is available on request
Why Choose it: You can select it for a combination of granular preferencing options and a range of pricing plans to meet various product communication needs.
8. SuprSend
SuprSend offers a notification infrastructure stack to help create, manage, and deliver alerts reliably, eliminating the need to develop in-house notification service. It has multiple channels, a single notification API, and features like template management and version control.
Website: SuprSend
Communication Channels: Email, SMS, Push, WhatsApp, Chat, App Inbox
Key Features :
Some of the notable features are:
In-app inbox for website
Routing notifications to send messages to the most important channel
Real-time logs, analytics, and failure alerts to help you track real-time performance
Multilingual messaging
Automated delivery node to optimize the notification delivery process
All-in-one dashboard to evaluate, audit, and debug the notifications
Pricing:
It offers three types of plans:
Free: Up to 10,000 notifications
Growth: $99 up to 25,000 notifications
Enterprise: Custom pricing is available on request
9. Catapush
Catapush is a notification infrastructure system designed to meet the needs of developers. It ensures traceable delivery of your push messages, allowing you to track their journey from message transmission to user interaction. Catapush integrates into your app and allows you to dispatch real-time notifications, ensuring precise delivery to your intended recipients.
Website: Catapush
Communication Channels: Push, Email, Slack, SMS, WhatsApp, In-App
Key Features:
Here are the following essential features, including:
Dedicated IP push messaging for faster delivery
Contact management to store, forward, and retry mechanism
Real-time delivery status and push notification delivery report
Flexibility to format message content
Real-time connection with devices (XMPP) for reliable and secure message delivery
Pricing:
Catapush offers three types of pricing plans:
Free Trial: Available
Pro: 0,02 Euro per MUAR (Monthly Unique Active Recipient)
Enterprise: Custom pricing is available on request
Conclusion
Managing communication can be messy, especially in the hyperconnected world of business. And this is where Fyno comes in. It can be a reliable partner in your CX transformation journey. With impressive features, Fyno can help you build a powerful notification infrastructure to deliver proactive alerts via various channels such as SMS, WhatsApp, email, push notifications, voice, and in-app messaging to keep them engaged.
Does this sound interesting? If you are looking to build a notification infrastructure, we can help. Give it a try and experience the power of seamless communication. Book a demo now!
FAQs
1. What is a notification infrastructure solution?
A notification infrastructure solution is a tool that helps manage customer communications across multiple channels like SMS, email, and push notifications from a single platform.
2. What are the benefits of using Fyno for notifications?
Fyno offers a no-code setup, powerful routing, automation features, template management, and centralized analytics for efficient cross-channel communication.
3. Which communication channels does Fyno support?
Fyno supports SMS, WhatsApp, email, chat, push notifications, voice, and in-app messaging.
4. Is there a free tier available for most notification platforms?
Yes, many platforms like Fyno, Courier, and Novu offer a free tier with limited features or usage.
5. What types of businesses can benefit from using notification infrastructure tools?
Businesses of all sizes, especially those needing efficient customer communication across multiple channels, can benefit from notification infrastructure tools.
