Enable Alerts
Alerts are designed to help get your attention to any deviants from the norm on the Fyno Connect platform.
Let’s get right into it!
There are 2 types of Alerts you can set up for your account.
- Campaign Failure
- Connect Downtime
Campaign Failure
Campaign is the critical part of Fyno Connect’s functionality. So if a campaign fails, it is important to ensure you are aware of it. For this, Campaign Failure alerts can be used to ensure you are on top of this.
Campaign Failure alert is significant since it can help you detect when any of your Campaigns are failed to send and you can take quick corrective action.
How it works?
On enabling the Campaign Failure notification,
- Whenever an Campaign fails, a notification will be triggered.
- To avoid spamming, Fyno has designed the Digest feature to work in tandem with the Campaign Failure feature. This:
- Intakes all the notifications for an Campaign failure and buckets them into each reason for failure.
- Incrementally conveys this information, until the time it is resolved, in a summarised manner in the below-mentioned windows:
- 30 minutes
- 2 hours
- 6 hours
- 12 hours
- 24 hours
Enabling Campaign Failure
To activate Campaign Failure alerts on your account, follow the below steps.
Connect Downtime
Connect Downtime alerts are set up for you to understand in case there are any application or performance issues with the Fyno Connect.
While we do not expect the application to face downtimes or have issues that would hinder your communications from going out, it is always good to know in case it does happen.
Enabling Connect Downtime
In order to receive Connect Downtime alerts, you will need to subscribe to the service by following the below steps: