Release Notes

25.4.3

Release Date: 10-Nov-2025

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⚡ Feature Enhancements

• Campaigns

  • Improved the UI and UX of the campaign listing page to clearly display each campaign’s current status for better visibility and tracking.

• Fyno Cloud

  • Added an “unsaved changes” warning across relevant features to help users avoid losing progress or redoing work unintentionally.

• Workflows

  • Enhanced the visibility and accessibility of the condition search feature within the Workflows UI for a smoother configuration experience.

🛠 Bug Fixes

• Cookie Banner

  • Fixed an issue that prevented the cookie banner from closing properly.

• Alarms

  • Resolved data inconsistencies affecting DLR-type alarms.

• Dashboard

  • Corrected an error in tooltip percentage calculations to ensure accurate data representation.

• Workflows

  • Fixed an issue with operator logic in event response conditions to ensure correct workflow execution.

• User Properties

  • Removed the version parameter to ensure user properties are created accurately and consistently.

• External Templates

  • Fixed an issue that prevented the creation of SMS DLT templates through CSV upload.

25.4.2

Release Date: 23-Oct-2025

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🔹 New Features

• Workflows
  • Added the ability to expand and collapse conditions, providing a cleaner and more organized UI experience when configuring workflow logic.

⚡ Feature Enhancements

• Campaigns

  • Updated the campaign details page route to work seamlessly with or without the campaign name.

• Workflows

  • Added logs for the User Profile widget to improve visibility of additions and updates to user profiles and properties made through workflows.

🛠 Bug Fixes

• Campaigns

  • Fixed an issue with the preview when a synced template was deleted.

• Alarms

  • Fixed an issue with populating dynamic content in the recommended solution section.

• Unsubscribe

  • Fixed image rendering and navigation issues on the 404 page.

• Templates

  • Fixed WhatsApp preview and template testing issues when using nested placeholders.
  • Fixed an issue where the TTL was being reset for WhatsApp external templates.

• Analytics

  • Fixed an issue preventing event analytics view when an event was linked to an external template.

• Workflows

  • Fixed multiple issues in the User Profile widget to make the UI and UX experience consistent with other workflow widgets.

25.4.1

Release Date: 13-Oct-2025

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🔹 New Features

• Workflows

  • Added a User Profiles widget to create and update user properties directly from workflows.

• Suppression

  • Introduced an option to specify custom suppression reasons for improved tracking and flexibility.

⚡ Feature Enhancements

• Alarms

  • Added alarms support for external templates to improve visibility and monitoring.

• External Templates

  • Added an option to specify a Time-to-Live (TTL) for WhatsApp templates.
  • Introduced a Call-to-Action (CTA) for voice calling within WhatsApp templates.

🛠 Bug Fixes

• Workflows

  • Fixed UI issues on the Journey Analytics page for a smoother experience.

• Templates

  • Fixed an issue with the preview of WhatsApp interactive templates.

• External Templates

  • Resolved UI issues on the templates listing page.

25.3.8

Release Date: 29-Sep-2025

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🔹 New Features

• Maker & Checker
  • Implemented Maker and Checker workflow for reusable components within templates, enabling controlled approvals and version governance for shared elements.

⚡ Feature Enhancements

• Workflows

  • Introduced connector highlighting when a node is selected, allowing precise tracing of relationships and links back to parent nodes.

• Logs

  • Added ‘callback received’ timestamp to the logs summary for improved visibility and tracking of message journeys.

• Templates

  • Enhanced filtering capabilities on the listing page for SMS and WhatsApp external templates.
  • Refined the overall UI and UX of the templates page for a more streamlined experience.
  • Introduced a Channel ID field for Android Push templates.

• Maker & Checker

  • Refined and optimized the overall maker-checker workflow experience for smoother approvals and better usability.

🛠 Bug Fixes

• Fyno Cloud

  • Implemented UI enhancements and resolved multiple bugs affecting Campaigns, Alarms, and Analytics.

• Global Opt-Out

  • Resolved an issue preventing new users from being added to the global opt-out list.

• Workflows

  • Enhanced filtering of incoming numbers by channel within the VMN trigger.

• User Login

  • Updated password validation messaging on the login screen for improved clarity and user guidance.

• Campaigns

  • Resolved an issue in campaign preview where numeric placeholders were not being replaced with preview data.

• Unsubscribe

  • Fixed broken un-subscription link functionality to ensure proper opt-out behavior.

• Alarms

  • Corrected issue with last occurrence date display in the DLR alarms dialog.

• Logs

  • Resolved filtering issues on the logs page for accurate result display.

• Integrations

  • Fixed an issue ensuring accurate detection of Route Mobile URL type during configuration.

25.3.7

Release Date: 15-Sep-2025

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🔹 New Features

• Campaigns
  • Introduced support to create campaigns directly from Excel spreadsheets (.XLSX format), enabling faster and more efficient bulk campaign creation.

⚡ Feature Enhancements

• Workflows

  • Added dropdowns to select payload values in webhook triggers and API widgets, eliminating manual typing.
  • Introduced a Response Mapper for configuring API calls in Meta Flows.
  • Enhanced UX for the search condition widget for improved usability.
  • Added support to select multiple incoming mobile numbers when creating Inbound Workflows.

• Logs

  • Included Journey Logs under Add-Ons data retention settings for consistent data management.

• Notification Events

  • Improved readability of configured conditions when conditional templates are collapsed.

• Templates

  • Added color-coded alerts to highlight template quality for WhatsApp external templates.
  • Introduced the ability to re-sync individual WhatsApp external templates as needed.
  • Improved grouping of integrations based on WhatsApp Business Account for better clarity and organization.

• Super Admin

  • Added a new ‘Delegate’ option under the Profile page to easily add and manage Super Admin roles.

🛠 Bug Fixes

• Workflows

  • Fixed operator selection issues when configuring workflow conditions.

• Templates

  • Resolved rich text template preview rendering issues.
  • Fixed URL generation for external WhatsApp templates with numeric placeholders.
  • Cleared previously searched template groups properly.
  • Fixed template saving issues when payloads contained numeric keys.

• Logs

  • Ensured correct WhatsApp external template previews are displayed.

• Notification Events

  • Fixed an issue where previously searched event groups were not being cleared properly.

25.3.6

🔹 New Features

• Maker & Checker

  • Introduced a new ‘Approver’ only role that allows designated users to exclusively approve ‘Go-live’ requests without full permissions.

• Callbacks

  • Included UserAgent information for email click and open events from SES and SendGrid, allowing deeper insight into client environments.

⚡ Feature Enhancements

• Alarms

  • Improved anomaly chart UI to more clearly visualize anomaly details.

• Templates

  • Enhanced RCS template creation and preview UI/UX for smoother workflows.
  • Fixed UI inconsistencies in WhatsApp template preview.

• Maker & Checker

  • Relocated configuration settings from the ‘Security’ tab to the ‘Teams’ tab in User Settings for better accessibility.

• Campaigns

  • Refined the re-run campaign dialog UX to make campaign duplication and execution more intuitive.

• External Templates

  • Enhanced WhatsApp external templates to display quality warnings.
  • Fixed an issue where search filters were not resetting properly.

• InApp – React SDK

  • Released a lighter ReactJS SDK by removing the Material UI dependency, reducing bundle size and improving performance.

• Callbacks

  • Updated error messages for custom callback params to clearly state:
    “Custom value should have a max of 50 chars and must not have special chars.”

🛠 Bug Fixes

• Workflows

  • Fixed errors in the condition widget for ‘event response’ type.
  • Improved and corrected validation in the send message widget.

• Templates

  • Added the missing set of languages to the WhatsApp templates UI.

• Suppression API

  • Implemented stronger error handling in the suppression API to provide more reliable responses.

🛡️ Security & Infrastructure

• VAPT Certification
  Successfully completed Vulnerability Assessment and Penetration Testing (VAPT) certification, reinforcing platform security and compliance standards.

25.3.5

🔹 New Features

• Campaigns
  • Added option to duplicate and re-run an existing campaign.

⚡ Feature Enhancements

• Templates

  • Added preview for dynamically generated URLs.
  • Updated the list of supported languages for WhatsApp templates.
  • Improved external templates UI to enhance visibility of template category and category changes.

• Fyno Cloud

  • Removed sticky scroll in the code editor component to improve ease of use.

• Analytics Labels

  • Increased the permissible length of analytics labels from 30 to 100 characters.

• Approver Role

  • Enhanced functionality with minimum approver requirement and module-wise support.

• Fyno Connect

  • Added option to configure rate limit for content APIs.

🛠 Bug Fixes

• Integrations

  • Fixed verification text displayed in the incoming number verification UI for formatted mobile numbers.

• Authentication

  • Turned off the password expiration notice tooltip for users logged in via SSO.

• Workflows

  • Fixed condition node label alignment in full-screen mode.
  • Resolved validation issue in the Event Trigger when deleting the configured end event.

• User Profiles

  • Improved handling of long distinct_id values on the UI.

• DLT

  • Fixed issue in Generate cURL UI where Template ID and Entity ID values were rounded off incorrectly for large numbers.

25.3.4

🔹 New Features

• New Native Integrations

  • Added support for BSNL and TeSync as native integrations for SMS delivery.

• Fyno Connect

  • Introduced Content API to fetch dynamic data from external APIs and use it in campaigns for real-time personalization.

⚡ Feature Enhancements

• Reports UX

  • Improved filter selection UX for reports in both Settings and Logs for easier configuration.

• Character Restrictions

  • Enforced stricter validations on distinct_id and event payloads to ensure consistent formatting and prevent invalid characters.

• Optional URL Shortening for Custom S3 (FynoDocs)

  • You can now choose to enable or disable Shorty for SMS links when using custom S3, with new config options: use_shorty and filename_len.

🛠 Bug Fixes

• Authentication

  • Fixed an issue where users with a single workspace were redirected to the homepage in new tabs, preventing report download.

• Workflows

  • Resolved error when manually providing payloads in the Event widget.

• Campaigns

  • Fixed campaign renaming inconsistencies.

• Templates

  • WhatsApp: Ensured template_id is included in payload for delivery.
  • Preview: Fixed missing rendering for {{...}} placeholders.

• Routing

  • Corrected tooltip behavior and visual glitches when setting up omni-channel routing.

• Journeys

  • Fixed incorrect handling of “Journey Start” condition evaluations.

• UI/General

  • Fixed dropdown focus lock issue.
  • Improved item addition experience in large group lists.

🛡️ Security & Infrastructure

• Security Enhancements

  • Strengthened input validation and role-based access boundaries.

• Performance & Reliability Enhancements

  • Optimized backend systems to improve stability, reduce latency, and ensure smoother overall performance.

25.3.3

🔹 New Features

• Maker-Checker: Minimum Approvers

  • Introduced ability to set a minimum number of required approvers per module (e.g., templates, workflows), offering stricter review control in critical environments.

• Dynamic Shorty URLs with Placeholders

  • Added support to create short links with dynamic placeholders, enabling personalized URLs in templates (e.g., /track/{{user_id}}).

• SMS PDF Support

  • Users can now send PDF attachments via SMS (in addition to Email and WhatsApp), enhancing transactional use cases like bills, tickets, and receipts.

• Workspace Settings [Beta]

  • Added ability to configure custom S3 buckets for storing media and PDF assets. This allows organizations to align with their own storage policies and data segregation requirements.
  • This feature can be enabled under Workspace Settings and is currently available in beta.

• Wisely RCS Integration

  • Introduced Wisely RCS as a new vendor integration, enhancing rich messaging support within the platform.

⚡ Feature Enhancements

• Templates

  • Enabled manual List-Unsubscribe header configuration for email templates without preference center support.
  • Updated system variable list in the UI for easier access and improved usability.
  • Migrated external WhatsApp templates to support WABA-compliant formats for better vendor compatibility.

• Voice Integrations

  • Now support recording_url for Kaleyra Voice and Exotel, enabling call recording access directly in event logs or callbacks.

• Workflows

  • Enhanced the WhatsApp Reply widget to support wait duration settings, allowing smarter message chaining in journeys.

• Settings

  • Enhanced security by masking AWS credentials display.

🛠 Bug Fixes

• Analytics

  • Fixed broken campaign page loading and chart rendering on custom date ranges.
  • Resolved tooltip display issues for time series charts.

• Auth

  • Addressed bug where users with expired passwords couldn’t reset them reliably.

• Maker-Checker

  • Fixed issue with the cancel button being incorrectly disabled in certain approval states.

• Templates

  • Resolved rendering issues in Fyno WhatsApp templates and fixed broken links in external template views.

• Notification Events

  • Corrected template selection dropdown display issues.

• Workflows

  • Fixed scrolling issues in multi-condition widgets and improved rendering logic for condition-based splits.

25.3.2

🔹 New Features

• Notification Status based condition in Journey (Workflow)
  • Introduced support to branch workflow based on previous notification event status. This enables users to configure workflows to conditionally based on the status of previous notification event(s).

⚡ Feature Enhancements

• Integrations

  • Added an option to enable MM Lite API usage for marketing messages, providing more control over vendor-specific behavior.
  • Voice Integrations now support recording_url for Kaleyra Voice and Exotel, enabling retrieval of call recordings for audit or reference purposes.

• Templates

  • Added a direct link to the Handlebars Builder Tool for quick and easy template editing.
  • Named Placeholder support added for WhatsApp unsynced templates, enabling compatibility with vendors that use placeholder-based rendering.

• Notification Events

  • Introduced a loader before log rendering during event testing to enhance user experience.

• Shorty Page Enhancements

  • Fixed and improved the Shorty redirection behavior, resolving previous issues where users encountered 404 errors.

🛠 Bug Fixes

• Analytics

  • Fixed an issue causing missing data in multi-day campaigns, ensuring complete and accurate delivery metrics.

• Workflows

  • Resolved issues with opt-in/opt-out selections in the Subscription widget, ensuring user preferences are properly recorded.

• Auth

  • Fixed incorrect redirection after login, ensuring users are reliably taken to the dashboard.

• Routing

  • Corrected branding color issues within routing configuration forms for improved visual consistency.