Release Notes

This release improves template creation and management across channels, enhances campaign monitoring with more detailed analytics and reporting, and delivers performance improvements for placeholders to provide a smoother authoring experience.

We’ve also addressed issues across In-App SDK, Connect authentication, Omni Channel routing, WhatsApp Flows, Go Live navigation, Users and Preferences, and WhatsApp template previews to improve overall platform reliability.

This release introduces TRAI-driven enhancements to DLT Template configuration, allowing users to define variable types, provide sample values, and follow improved guidance to meet DLT submission requirements. The release also introduces new approval workflows for External Templates, improves navigation and reporting, enhances the template authoring experience, and delivers several usability improvements across Campaigns, Delivery Settings, and Sent Logs.

Enhanced the platform with usability improvements across Allowlist, Analytics, Templates, Logs, and User Details to deliver a more intuitive and efficient user experience. Resolved key issues related to logs, template validation, scrolling, and notification testing to improve platform stability and reliability.

Enhanced analytics and reporting with provider latency monitoring, complete notification lifecycle tracking, and richer delivery insights. Introduced improved authentication controls, a DOCX-powered PDF builder, and multiple usability and reliability enhancements.

Improved configuration visibility with dependency mapping and impact-aware delete confirmations. Expanded analytics, enhanced template capabilities, and resolved key workflow, email editor, and UI reliability issues.

Simplified integrations and strengthened template management with public integration links, enhanced WhatsApp and InApp capabilities, and improved email editing. Added better filtering, reporting, and platform-wide stability improvements.

Focused on stronger security and workflow reliability through API encryption, improved secret management, and enhanced workflow execution. Also delivered better campaign visibility, data retention controls, and reporting accuracy.

Introduced greater flexibility for suppression list management and dynamic email placeholders. Refined the workflow and email editing experience while improving navigation, analytics readability, and platform reliability.

Enhanced template creation with silent push notification support, improved template consistency, and better campaign configuration. Included multiple fixes to workflows, dashboards, integrations, and reporting accuracy.

Improved usability with pinned columns, preview enhancements, and a cleaner editing experience. Added reporting improvements and resolved issues across templates, workflows, allowlists, and reporting.

Introduced ZIP-based HTML email uploads, enhanced WhatsApp template support, and improved workflow flexibility. Delivered reporting enhancements and important fixes across workflows, templates, and campaigns.

Enhanced external templates, workflow flexibility, and provider integration setup. Improved analytics usability and delivered multiple fixes for better workflow reliability and UI consistency.

Added dynamic email attachment mapping and usability improvements across templates, callbacks, and SMS validation. Strengthened platform stability with fixes for authentication, analytics, and template handling.

Simplified authentication setup with UI-based TOTP configuration and verification logs. Improved DLT template management, suppression controls, and overall platform stability.

Strengthened suppression management, approval workflows, and workspace permissions. Enhanced WhatsApp templates while improving platform stability through fixes across multiple modules.

Improved workflow organization, user visibility, and journey management. Simplified allowlist configuration and enhanced template validation, alongside key usability and stability fixes.

Added campaign approvals, disposable email blocking, and automated configurations for more secure campaign management. Improved voice controls and platform reliability with multiple fixes.

Introduced workspace copy capabilities for reusing assets across workspaces. Enhanced workspace visibility and resolved issues affecting templates, campaigns, and routing.

Improved suppression list flexibility by extending suppression reason limits and delivers multiple stability fixes across templates, alarms, workflow analytics, notification events, and external templates.

Refined campaign visibility with improved status display, adds unsaved changes warnings for safer edits, enhances workflow condition search, and fixes issues across alarms, dashboards, cookies, and external templates for a smoother user experience.