Release Notes

25.4.5

Release Date: 05-Jan-2026

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🔹 New Features

Workflows

• Workflow grouping: You can now group workflows to better organize and manage them.

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⚡ Feature Enhancements

Workflows

• Total user count across versions: Journey-based workflows now display the total number of users across all versions. This gives you a clearer picture of overall reach and engagement without needing to review each version separately.
• Force exit users from a journey: You can now force-exit all users from a journey-based workflow. This is helpful when you need to stop an active journey quickly, such as during troubleshooting or while updating workflow logic.

Allowlist

• Improved allowlist management: The allowlist experience has been updated to make adding, verifying, and configuring URLs more intuitive. These improvements reduce setup time and help prevent configuration mistakes.

Templates

• Dynamic placeholder validation: When saving a template, dynamic Fyno shorty placeholders are now validated to ensure they’re used correctly. This helps catch issues early and prevents errors during message delivery.
• Clearer WhatsApp reply text: The reply section text in WhatsApp templates has been updated to improve readability and make the expected behavior easier to understand.

🛠 Bug Fixes

Alarms

• Anomaly banner visibility: Fixed an issue where the anomaly banner didn’t appear even when an anomaly existed in the workspace. Anomalies are now surfaced more reliably.

Fyno Cloud

• Navigation bar alignment: Fixed an alignment issue with navigation bar items when the bar was expanded, improving visual consistency and usability.

Workflows

• Send Message widget stability: Fixed an issue where the template creation form in the Send Message widget unexpectedly reset to default values, helping prevent accidental loss of user input.

Templates

• Template preview reliability: Fixed an issue where templates using the default Handlebars helper function didn’t render correctly in the preview.

25.4.4

Release Date: 22-Dec-2025

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🔹 New Features

• Campaigns

  • Introduced a maker and checker feature that lets teams review and approve campaigns to add an extra layer of security with approval request before they go live. This helps prevent mistakes, adds an extra layer of control, and ensures only approved campaigns are triggered.

• Disposable Email Domains

  • Added a new option on the Add Ons page to define custom disposable email domains.
  • Emails sent to these domains are automatically blocked, helping maintain list quality and improve overall deliverability.

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⚡ Feature Enhancements

• Campaigns

  • Updated the sample campaign file to include custom callback variables, removing the need to manually add headers.
  • Enabled auto-mapping for callback variables, reducing manual effort and simplifying configuration.

• Delivery Limits

  • Enabled Do Not Disturb (DND) and Frequency Capping for the Voice channel, providing better control over call attempts and preventing over-contacting users.

• External Templates

  • Added support for .aac, .amr, .mp3, .m4a, and .ogg audio file formats when creating Whatsapp templates, allowing use of a wider range of audio assets.

🛠 Bug Fixes

• Fyno Cloud

  • Resolved multiple bugs and made small UI/UX improvements across the platform for a smoother and more reliable experience.

• Campaign Analytics

  • Fixed an issue where distinct ID counts were missing from the Record Counts card, ensuring accurate reporting.

• Workflow Logs

  • Fixed incorrect values shown for Wait nodes in workflow log traces, improving visibility and troubleshooting.

• External Templates

  • Fixed an issue causing inconsistent loading of Stripo and Unlayer editors, making Whatsapp template creation more stable and predictable.

25.4.3

Release Date: 10-Nov-2025

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⚡ Feature Enhancements

• Campaigns

  • Improved the UI and UX of the campaign listing page to clearly display each campaign’s current status for better visibility and tracking.

• Fyno Cloud

  • Added an “unsaved changes” warning across relevant features to help users avoid losing progress or redoing work unintentionally.

• Workflows

  • Enhanced the visibility and accessibility of the condition search feature within the Workflows UI for a smoother configuration experience.

🛠 Bug Fixes

• Cookie Banner

  • Fixed an issue that prevented the cookie banner from closing properly.

• Alarms

  • Resolved data inconsistencies affecting DLR-type alarms.

• Dashboard

  • Corrected an error in tooltip percentage calculations to ensure accurate data representation.

• Workflows

  • Fixed an issue with operator logic in event response conditions to ensure correct workflow execution.

• User Properties

  • Removed the version parameter to ensure user properties are created accurately and consistently.

• External Templates

  • Fixed an issue that prevented the creation of SMS DLT templates through CSV upload.

25.4.2

Release Date: 23-Oct-2025

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🔹 New Features

• Workflows
  • Added the ability to expand and collapse conditions, providing a cleaner and more organized UI experience when configuring workflow logic.

⚡ Feature Enhancements

• Campaigns

  • Updated the campaign details page route to work seamlessly with or without the campaign name.

• Workflows

  • Added logs for the User Profile widget to improve visibility of additions and updates to user profiles and properties made through workflows.

🛠 Bug Fixes

• Campaigns

  • Fixed an issue with the preview when a synced template was deleted.

• Alarms

  • Fixed an issue with populating dynamic content in the recommended solution section.

• Unsubscribe

  • Fixed image rendering and navigation issues on the 404 page.

• Templates

  • Fixed WhatsApp preview and template testing issues when using nested placeholders.
  • Fixed an issue where the TTL was being reset for WhatsApp external templates.

• Analytics

  • Fixed an issue preventing event analytics view when an event was linked to an external template.

• Workflows

  • Fixed multiple issues in the User Profile widget to make the UI and UX experience consistent with other workflow widgets.

25.4.1

Release Date: 13-Oct-2025

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🔹 New Features

• Workflows

  • Added a User Profiles widget to create and update user properties directly from workflows.

• Suppression

  • Introduced an option to specify custom suppression reasons for improved tracking and flexibility.

⚡ Feature Enhancements

• Alarms

  • Added alarms support for external templates to improve visibility and monitoring.

• External Templates

  • Added an option to specify a Time-to-Live (TTL) for WhatsApp templates.
  • Introduced a Call-to-Action (CTA) for voice calling within WhatsApp templates.

🛠 Bug Fixes

• Workflows

  • Fixed UI issues on the Journey Analytics page for a smoother experience.

• Templates

  • Fixed an issue with the preview of WhatsApp interactive templates.

• External Templates

  • Resolved UI issues on the templates listing page.

25.3.8

Release Date: 29-Sep-2025

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🔹 New Features

• Maker & Checker
  • Implemented Maker and Checker workflow for reusable components within templates, enabling controlled approvals and version governance for shared elements.

⚡ Feature Enhancements

• Workflows

  • Introduced connector highlighting when a node is selected, allowing precise tracing of relationships and links back to parent nodes.

• Logs

  • Added ‘callback received’ timestamp to the logs summary for improved visibility and tracking of message journeys.

• Templates

  • Enhanced filtering capabilities on the listing page for SMS and WhatsApp external templates.
  • Refined the overall UI and UX of the templates page for a more streamlined experience.
  • Introduced a Channel ID field for Android Push templates.

• Maker & Checker

  • Refined and optimized the overall maker-checker workflow experience for smoother approvals and better usability.

🛠 Bug Fixes

• Fyno Cloud

  • Implemented UI enhancements and resolved multiple bugs affecting Campaigns, Alarms, and Analytics.

• Global Opt-Out

  • Resolved an issue preventing new users from being added to the global opt-out list.

• Workflows

  • Enhanced filtering of incoming numbers by channel within the VMN trigger.

• User Login

  • Updated password validation messaging on the login screen for improved clarity and user guidance.

• Campaigns

  • Resolved an issue in campaign preview where numeric placeholders were not being replaced with preview data.

• Unsubscribe

  • Fixed broken un-subscription link functionality to ensure proper opt-out behavior.

• Alarms

  • Corrected issue with last occurrence date display in the DLR alarms dialog.

• Logs

  • Resolved filtering issues on the logs page for accurate result display.

• Integrations

  • Fixed an issue ensuring accurate detection of Route Mobile URL type during configuration.

25.3.7

Release Date: 15-Sep-2025

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🔹 New Features

• Campaigns
  • Introduced support to create campaigns directly from Excel spreadsheets (.XLSX format), enabling faster and more efficient bulk campaign creation.

⚡ Feature Enhancements

• Workflows

  • Added dropdowns to select payload values in webhook triggers and API widgets, eliminating manual typing.
  • Introduced a Response Mapper for configuring API calls in Meta Flows.
  • Enhanced UX for the search condition widget for improved usability.
  • Added support to select multiple incoming mobile numbers when creating Inbound Workflows.

• Logs

  • Included Journey Logs under Add-Ons data retention settings for consistent data management.

• Notification Events

  • Improved readability of configured conditions when conditional templates are collapsed.

• Templates

  • Added color-coded alerts to highlight template quality for WhatsApp external templates.
  • Introduced the ability to re-sync individual WhatsApp external templates as needed.
  • Improved grouping of integrations based on WhatsApp Business Account for better clarity and organization.

• Super Admin

  • Added a new ‘Delegate’ option under the Profile page to easily add and manage Super Admin roles.

🛠 Bug Fixes

• Workflows

  • Fixed operator selection issues when configuring workflow conditions.

• Templates

  • Resolved rich text template preview rendering issues.
  • Fixed URL generation for external WhatsApp templates with numeric placeholders.
  • Cleared previously searched template groups properly.
  • Fixed template saving issues when payloads contained numeric keys.

• Logs

  • Ensured correct WhatsApp external template previews are displayed.

• Notification Events

  • Fixed an issue where previously searched event groups were not being cleared properly.

25.3.6

🔹 New Features

• Maker & Checker

  • Introduced a new ‘Approver’ only role that allows designated users to exclusively approve ‘Go-live’ requests without full permissions.

• Callbacks

  • Included UserAgent information for email click and open events from SES and SendGrid, allowing deeper insight into client environments.

⚡ Feature Enhancements

• Alarms

  • Improved anomaly chart UI to more clearly visualize anomaly details.

• Templates

  • Enhanced RCS template creation and preview UI/UX for smoother workflows.
  • Fixed UI inconsistencies in WhatsApp template preview.

• Maker & Checker

  • Relocated configuration settings from the ‘Security’ tab to the ‘Teams’ tab in User Settings for better accessibility.

• Campaigns

  • Refined the re-run campaign dialog UX to make campaign duplication and execution more intuitive.

• External Templates

  • Enhanced WhatsApp external templates to display quality warnings.
  • Fixed an issue where search filters were not resetting properly.

• InApp – React SDK

  • Released a lighter ReactJS SDK by removing the Material UI dependency, reducing bundle size and improving performance.

• Callbacks

  • Updated error messages for custom callback params to clearly state:
    “Custom value should have a max of 50 chars and must not have special chars.”

🛠 Bug Fixes

• Workflows

  • Fixed errors in the condition widget for ‘event response’ type.
  • Improved and corrected validation in the send message widget.

• Templates

  • Added the missing set of languages to the WhatsApp templates UI.

• Suppression API

  • Implemented stronger error handling in the suppression API to provide more reliable responses.

🛡️ Security & Infrastructure

• VAPT Certification
  Successfully completed Vulnerability Assessment and Penetration Testing (VAPT) certification, reinforcing platform security and compliance standards.

25.3.5

🔹 New Features

• Campaigns
  • Added option to duplicate and re-run an existing campaign.

⚡ Feature Enhancements

• Templates

  • Added preview for dynamically generated URLs.
  • Updated the list of supported languages for WhatsApp templates.
  • Improved external templates UI to enhance visibility of template category and category changes.

• Fyno Cloud

  • Removed sticky scroll in the code editor component to improve ease of use.

• Analytics Labels

  • Increased the permissible length of analytics labels from 30 to 100 characters.

• Approver Role

  • Enhanced functionality with minimum approver requirement and module-wise support.

• Fyno Connect

  • Added option to configure rate limit for content APIs.

🛠 Bug Fixes

• Integrations

  • Fixed verification text displayed in the incoming number verification UI for formatted mobile numbers.

• Authentication

  • Turned off the password expiration notice tooltip for users logged in via SSO.

• Workflows

  • Fixed condition node label alignment in full-screen mode.
  • Resolved validation issue in the Event Trigger when deleting the configured end event.

• User Profiles

  • Improved handling of long distinct_id values on the UI.

• DLT

  • Fixed issue in Generate cURL UI where Template ID and Entity ID values were rounded off incorrectly for large numbers.

25.3.4

🔹 New Features

• New Native Integrations

  • Added support for BSNL and TeSync as native integrations for SMS delivery.

• Fyno Connect

  • Introduced Content API to fetch dynamic data from external APIs and use it in campaigns for real-time personalization.

⚡ Feature Enhancements

• Reports UX

  • Improved filter selection UX for reports in both Settings and Logs for easier configuration.

• Character Restrictions

  • Enforced stricter validations on distinct_id and event payloads to ensure consistent formatting and prevent invalid characters.

• Optional URL Shortening for Custom S3 (FynoDocs)

  • You can now choose to enable or disable Shorty for SMS links when using custom S3, with new config options: use_shorty and filename_len.

🛠 Bug Fixes

• Authentication

  • Fixed an issue where users with a single workspace were redirected to the homepage in new tabs, preventing report download.

• Workflows

  • Resolved error when manually providing payloads in the Event widget.

• Campaigns

  • Fixed campaign renaming inconsistencies.

• Templates

  • WhatsApp: Ensured template_id is included in payload for delivery.
  • Preview: Fixed missing rendering for {{...}} placeholders.

• Routing

  • Corrected tooltip behavior and visual glitches when setting up omni-channel routing.

• Journeys

  • Fixed incorrect handling of “Journey Start” condition evaluations.

• UI/General

  • Fixed dropdown focus lock issue.
  • Improved item addition experience in large group lists.

🛡️ Security & Infrastructure

• Security Enhancements

  • Strengthened input validation and role-based access boundaries.

• Performance & Reliability Enhancements

  • Optimized backend systems to improve stability, reduce latency, and ensure smoother overall performance.