Core Features

Notification Events

A notification event is the combination of templates, service providers or route (single or omni-channel).

**Notification Events = Template + (Providers or Route) **

What does it do?

A notification event is what sends your configured message to the end user.

How do they work?

1Add the recipient number or email ID - depending on your use case.
2

Add variables that have been created within the template.

  • Variables are usually denoted within {{}}.
  • Each variable needs to be filled out without which null (empty) value will be delivered in place of the placeholder in the message.

How to create a notification event?

You will need to choose the template along with the channels to create a successful notification event. A detailed walk-through is provided in the next section.