Advanced FeaturesWorkflowsNodes and Actions

Wait for Reply Widget within a Workflow

The Wait for Reply widget is used to pause workflow execution until a user response is received within a specified duration.

This widget is commonly used in conversational workflows such as WhatsApp journeys, feedback collection, approvals, and user interaction flows.

Users can configure:

  • Wait duration.
  • Action when no reply is received.
  • Stored variables for saving reply payload data.

Steps to configure Wait for Reply Widget

1

Drag and drop the Wait for Reply widget into the workflow and connect it to the required workflow step.

2

Configure the wait duration.

Specify:

  • Time — Numeric value for the waiting period.
  • Unit — Duration unit such as minutes, hours, or days.

Example:

TimeUnit
1days
3

Enable Define action when reply is not received if you want the workflow to handle timeout scenarios.

This allows workflows to trigger alternate actions when the user does not respond within the configured duration.

4

Configure Stored Variables.

Stored variables are used to save the response payload received from WhatsApp or other supported channels.

Configure:

FieldDescription
Stored VariableName of the custom variable where the response will be stored.
PayloadPayload field selected from the mapper to store in the variable.
5

Use the Add Another (+) option to create multiple stored variable mappings.

This is useful when multiple payload fields need to be saved separately.

6

Save the workflow configuration.

During workflow execution, the workflow waits for the configured reply duration and stores the received response payload in the mapped variables.

Example

Stored VariablePayload
user_reply$input.body.message
selected_option$input.body.button.payload

If no reply is received within the configured duration, the workflow can proceed with the fallback or timeout action if configured.