Sent Logs

Sent logs are where we help you track each and every notification sent from Fyno.

Logs are a detailed view of what has happened on each of your requests, with vital information for you to further analyse and derive conclusions about the notifications sent, and to further improve your communication strategies.

This section covers the logs that you can see on the Fyno platform, how you can filter through the application to narrow down your search and a detailed understanding of the individual log details.

When we go to the “Sent Logs” from the left navigation menu, we see the following sections:

• Logs
• Test & Live Versions
• Filters (explained in next section).

Logs

The logs that are seen on the “Sent Logs” page give you an overview of the latest activity that has occurred on your Fyno account.

When you have a look at the logs, what you will initially notice is the status icon that gives you an overall understanding of if the notification is:

• Sent - Message was successfully sent to the provider
• Dropped - Message was dropped (due to configuration in Fyno - suppression/route/subscription)
• Error - Message was failed at Fyno’s end
• Failed - Message was failed at Service Provider’s end
• Timeout - Provider failed to respond within 5-10 seconds
• Delivered - Message was delivered successfully
• Undelivered - Message could not be delivered by the provider
• Clicked - URL/Link in the message or the entire notification was clicked by the user
• Read/Open - Message was read/opened by the user

You can read about all the different statuses in detail here.

This is important for you to understand the status of attempts, especially when you are setting up or configuring Fyno.

To further understand this page, let’s have a look at what exactly each column means and the data they contain.

Timestamp

Shows you when the notification request was initiated from the application. Give you the date and time details. Make sure to set your time zone from “Settings” to display the time in your time-zone

Template

Displays the name of the template that was used when the notification request was triggered.

Notification Event

Displays the name of the Event that was triggered with the notification request made to Fyno

Destination

Gives you a brief of where the end destination (recipient in this case) is along with the Channel that was used to reach that end destination.

Provider

Informs you which Provider was being used when the request for a notification was triggered.

How to download sent logs

1Click on ‘Download Report’ CTA.

2

Choose the Report type, version and date range.

• Version: Test or Live
• Date Range: Yesterday, Last 7 days, Last 28 days, Custom (you can select any 30 days within the last 6 months)
• Report Type: You can download 4 types of report.
• All Logs
• Summary
• Daily Summary
• SMS Delivery (mobile number-wise)

You can only export data for 30 days at a time. If you want to export for a longer duration, say 90 days, please create multiple reports - D0 to D30 and D31 to D60 and D61-D90.

3

You will get an InApp notification with the message “Your report request xxxxxx is processing!” as shown below.

Your report will be ready for download within few seconds.

4Upon the completion of your report, an InApp notification will be sent, along with an email containing a ‘Download Report’ call-to-action.

5Upon clicking ‘Download Report,’ a popup will appear, as shown below.

6Upon clicking the download link, the report will start downloading.

Test & Live Versions

In the logs section, the Test and Live versions are uniquely partitioned, in order to show you the details notifications sent in that particular version of the API that has been generated.