Core FeaturesIntegrationsSMS

Smartping

This guide walks you through configuring Smartping as an SMS provider in Fyno, including credential setup, DLT compliance requirements, delivery status configuration, and verification steps.

Before proceeding, ensure that your Smartping account is fully activated and that you have completed DLT registration (mandatory for India SMS traffic).

Prerequisites

Before starting the integration, confirm that you have the following details from Smartping:

  • Client Domain (API endpoint domain).
  • Username associated with your Smartping account.
  • API Password (API-level credential, not dashboard login password).
  • Sender/Header approved on DLT.
  • Entity ID registered on the DLT platform.
  • Access or permission to configure Delivery Report (DLR) callbacks on Smartping.

IMPORTANT NOTE
Messages will fail or be blocked by operators if Sender ID, Entity ID, or templates are not DLT-approved.

Setup Steps

1

Find the Provider

  1. Log in to the Fyno Dashboard.
  2. Navigate to Integrations from the left navigation menu.
  3. Scroll to the SMS section.
  4. Locate Smartping (SMS) and click on it.

The Add new account configuration panel will open.

2

Add a New Smartping Account

The Add new account screen allows you to configure a Smartping account that Fyno will use for sending SMS.

  • You can configure up to 5 Smartping accounts per workspace.
3

Configure the Integration

Fill in the following fields carefully:

1

Custom Name

Required

Enter a descriptive name to identify this Smartping account inside Fyno.
This name is internal to Fyno and does not affect message delivery.

Best practices

  • Use names based on use case or traffic type.

Examples

  • Smartping–OTP
  • Smartping–Transactional
  • Smartping–Promotions
2

Client Domain

Required

Enter the Client Domain provided by Smartping.
This domain is used as the base URL for all API requests sent by Fyno.

Example format api.smartping.io

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Important notes

  • Do not include https:// unless explicitly instructed by Smartping.
  • Do not add trailing slashes.
  • Ensure the domain exactly matches what Smartping has shared.
3

Username

Required

Enter the API Username provided by Smartping.
This is used to authenticate API requests originating from Fyno.

Common mistake

  • Using the dashboard login email instead of the API username.
4

API Password

Required

Enter the API Password associated with your Smartping username.
This password is used only for API authentication.

Security note

  • Copy and paste carefully to avoid leading or trailing spaces.
  • If the password is regenerated in Smartping, this field must be updated in Fyno.
5

Sender / Header

Required

Enter the Sender ID / Header approved on your DLT platform.

Typical format (India)

  • 6-character alphanumeric
  • Uppercase recommended

Example FYNOTP

Compliance requirements

The Sender must be:

  • Approved on the DLT platform.
  • Mapped to your Entity ID.
  • Linked to the SMS templates you plan to use.
6

Entity ID

Required for India traffic

Enter the Entity ID registered with your DLT provider.
This Entity ID represents your organization on the telecom network.

Why this matters

Operators validate Entity ID, Sender ID, and Template ID together.
Mismatched or missing Entity IDs will cause message rejection.

Example (illustrative) 1201163456789123456

4

Configure Delivery Callback URL

At the bottom of the configuration screen, Fyno displays a Delivery Callback URL.

Example

https://callback.fyno.io/smartping?transactionId={transactionId}&recipient={recipient}&from={sender}&description={description}&pdu={messagePdu}&deliverystatus={statusDlr}&deliverytime={donetime}&fynomsgId={corelationId}

What is the Delivery Callback URL?

This URL allows Smartping to notify Fyno about message delivery events and statuses such as:

  • Sent
  • Delivered
  • Failed
  • Rejected

How to Use the Callback URL

  1. Copy the Delivery Callback URL from the Fyno UI.
  2. Log in to your Smartping dashboard or contact Smartping support.
  3. Configure this URL as the DLR / Delivery Report Callback endpoint.

Ensure that:

  • The HTTP method is supported (GET or POST).
  • No authentication blocks Smartping from calling the URL.

Note
This step is optional but strongly recommended for production usage.

5

Save and Activate the Account

  1. Double-check all entered fields.
  2. Click Add Account.

The Smartping account will now appear under Accounts in the SMS Integrations section and becomes immediately available for use.

Sending a Test Message

After configuration:

  1. Create a test notification in Fyno using SMS as the channel.
  2. Select Smartping as the provider.
  3. Use:

    • A DLT-approved template.

    • A valid mobile number.

  4. Send the message.

Verifying Delivery Status

If the callback URL is configured correctly:

  1. Navigate to Sent Logs in Fyno.
  2. Open the message entry.
  3. Review:
    • Operator response
    • Final delivery state
    • Delivery timestamps

Once configured, Smartping (SMS) enables reliable, DLT-compliant SMS delivery through Fyno with full support for delivery tracking and production-scale messaging.