SettingsAdd-Ons

Report Details

This document explains the data points present in each report and what they mean.

All Logs Report

The following data points are present when you download a ‘All logs’ report.

FieldDescription
msg_idUnique Fyno message id that is generated for every notification during submission request.
custom_idAn alpha-numeric or numeric unique identifier that is provided in the delivery callback object during the submission request
request_tsRequest time of the submission request, YYYY-MM-DD HH:mm:ss UTC
distinct_iddistinct_id of the user, if specified in the request. This is used only if you manage your user profiles in Fyno
toDestinations like email, mobile no sent during submission request.
channelChannel name through which the notification was sent
notification_eventThe notification event name which was triggered.
templateThe template linked to the notification event which was triggered.
providerThe name of the provider via which the notification was sent
provider_template_idThe provider template ID that was sent.For SMS, the DLT template ID is sent (for Indian businesses).For WhatsApp, the template name and language is sent (templatename_lang).For RCS, the template name is sent.
integrationIntegration account name through which the notification was sent.
routingThe routing through which the notification was sent.
campaign_nameCampaign name through which the notification was sent.
credits_usedNo of SMS credits used for sending the notification.
submission_statusStatus received after Fyno successfully submits the requests to the service provider.
response_msgMessage was successfully submitted to the provider
final_statusThe final status of the notification sent. If a notification is delivered and read by the user, you will see Read in this field.
delivery_statusesAll the statuses received for the notification sent. If a notification is delivered and read by the user, you will see Delivered
whatsapp_replies
delivered_tsDelivered time of the notification, YYYY-MM-DD HH:mm:ss UTC
answered_read_open_tsAnswered or Read or Open time of the notification, YYYY-MM-DD HH:mm:ss UTC. For Voice, its Answered time. For WhatsApp, its Read time. For Email, its Open time.
clicked_keypress_tsClicked or Keypress time of the notification, YYYY-MM-DD HH:mm:ss UTC. For WhatsApp/Push, its Clicked time. For Voice, its Keypress time.
deleted_tsDeleted time of the Push notification, YYYY-MM-DD HH:mm:ss UTC.
undelivered_tsUndelivered time of the notification, YYYY-MM-DD HH:mm:ss UTC.
noanswer_tsNot answered time of the Voice notification, YYYY-MM-DD HH:mm:ss UTC.
denied_tsDenied time of the Push/Web Push notification, YYYY-MM-DD HH:mm:ss UTC.

Summary Report

The following data points are present when you download a ‘Summary’ report. Use this report when you want to get a summary of all the notifications sent during a period.

FieldDescription
channelChannel name through which the notification was sent
notification_eventThe notification event name which was triggered.
templateThe template linked to the notification event which was triggered.
providerThe name of the provider via which the notification was sent
provider_template_idthe provider template ID that was sent.For SMS, the DLT template ID is sent (for Indian businesses).For WhatsApp, the template name and language is sent (templatename_lang).For RCS, the template name is sent.
integrationIntegration account name through which the notification was sent.
routingThe routing through which the notification was sent.
campaign_nameCampaign name through which the notification was sent.
submission_statusStatus received after Fyno successfully submits the requests to the service provider.
total_sent_countTotal no of notifications sent
credits_usedNo of SMS credits used for sending the notification.
delivered_countNo of notifications which are delivered
delivered_credits_usedNo of SMS credits used for the notifications delivered.
undelivered_countNo of notifications which are undelivered
undelivered_credits_usedNo of SMS credits used for the notifications undelivered.
answered_opened_read_countNo of notifications which are answered or opened or read.
clicked_keypress_countNo of notifications which are clicked or keypress.
deleted_countNo of notifications which are deleted.
noanswer_countNo of notifications which are not answered.
denied_countNo of notifications which are denied.
unknown_countNo of notifications which didn’t fall under any of the defined statuses.

Daily Summary Report

This is similar to Summary Report. Date is the only additional field. Date -> The date when the notification was sent.

SMS Delivery (mobile no wise)

The following data points are present when you download a ‘SMS Delivery (mobile no wise)’ report. Use this report when you want to get a summary of all the notifications sent during a period for a particular mobile no.

FieldDescription
toMobile no to which the notification was sent.
total_countTotal no of notifications sent
delivered_total_countNo of notifications which are delivered
undelivered_total_countNo of notifications which are undelivered
unknown_total_countNo of notifications for which the status is unknown
total_credits_usedNo of SMS credits used for sending the notification.
delivered_credits_usedNo of SMS credits used for the notifications delivered.
undelivered_credits_usedNo of SMS credits used for the notifications undelivered.
unknown_credits_usedNo of SMS credits used for the notifications for which the status is unknown.