Core FeaturesIntegrationsWhatsApp

MSG91

Before we get started, you will need to have an MSG91 account already set up.

1

Find the Provider

Navigate to the Integrations page. Under “WhatsApp” section, click on the “MSG91” button.

2

Configure the Integration

In the pop-up, fill in:

  • Custom name: Provide a name to help you identify the configured account in Fyno’s portal.
  • API Key: Enter the Auth Key from MSG91 account. Go to navigation menu -> Settings -> Auth Key. Create a new one, or use an existing one.
  • From Number: Enter the registered Business Number that you would like to use (including ISD code) and enter the same without the ”+” symbol. Example - 919876543210
3

Complete the Integration

Click on “Add Account” once done, and you are all set!

Message Delivery Status

While Fyno has the capacity to track the notification delivery status, MSG91 requires a manual update of the Fyno Callback Endpoint in order to receive these reports. To update the Callback manually follow these steps:

1Log in to your MSG91 account.
2Navigate to Configuration and find “Webhook” from the left navigation bar.
3Configure the URL given in the MSG91 Integration popup

You can now send a test message from Fyno using MSG91 as the Provider and see the delivery logs updated in your Sent logs.