WhatsApp Templates | Fyno Documentation

WhatsApp templates are easy to use but can get complex, depending on what you are trying to achieve through your messages. Since Meta covers all use cases, we have replicated the same in Fyno for ease of use.

Creating a WhatsApp template

On the Fyno Templates page, click Create, enter a Name, select WhatsApp under Select Channels, and click Submit.

The Create your WhatsApp Template screen opens. Choose a Message Type to continue. Template is selected by default.

Message types

Each message type is described on its own page.

Message type	Description
Template	Meta-approved message templates that can be used to initiate conversations.
Simple Reply	Text or media messages that can only be sent as replies to an existing conversation. No Meta approval required.
Interactive Reply	Interactive messages with clickable buttons that can only be sent as replies to an existing conversation. No Meta approval required.

Message types supported by service providers

Providers	Simple	Template	List	Quick Reply	Call to Action	Order Details	Order Status	Request Location	Request Address	Flow
Meta Direct, Meta Direct Plus, Fyno WA Business, Meta Facebook, Fyno x Others, Gallabox, MSG91, Route Mobile, Saleschat Pro	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Infobip	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	Yes
MessageBird, Karix, Gupshup Enterprise, Gupshup, Connectly, Kaleyra.io	Yes	Yes	Yes	Yes	No	No	No	No	No	No
Interakt, WATI	Yes	Yes	No	Yes	No	No	No	No	No	No
Twilio, ValueFirst	Yes	Yes	No	No	No	No	No	No	No	No
Freshchat, AiSensy, Yellow.ai	No	Yes	No	No	No	No	No	No	No	No

How to add dynamic content

You can add dynamic content to your templates using one of the four options below:

How to test a WhatsApp template

Use this feature to test a template thoroughly before including it in any Notification Event. This ensures early detection and resolution of any potential issues, for a seamless user experience.

Click Run Test at the top right of the template. The Test WhatsApp template pop-up opens.

Enter either the mobile number of the recipient where the WhatsApp message should be sent, or a distinct_id. Make sure to enter the distinct_id of a Test User profile.

Select a WhatsApp integration that is already configured in Fyno. For a Template message, use the same integration with which the template was created.

Auto-fill empty placeholders (optional, AI assistance): If you haven’t already added sample values for your placeholders, you can let Fyno fill them using AI before testing. Click Yes to let Fyno fill sample values for any empty placeholders in the template.

Click Test to send the WhatsApp message to the recipient with the selected integration. You see the success or failure message along with a link to the Sent Logs.

Save and Go Live

Click Save to save the template as a Test version. You can save different versions of the template this way. When you are ready, click Go Live and confirm to move the template and its associated components to the Live version.

If your workspace has a maker-checker workflow enabled for template management, Go Live needs an additional approval step. Choose from your designated approvers, who review and authorize the template changes. See Approval flow for the steps.

How to view change logs

To view the history of all the modifications made to a template, use the change logs feature.

Click the history icon at the top right corner of the template page, as shown in the image below, to view the change logs. It shows the following details:

Who updated it
Which version was updated
The date and time it was updated