Core FeaturesIntegrationsWhatsApp

Interakt

Before we get started, you will need an active WhatsApp number as well as templates pre-configured in your Interakt account

1

Find the Provider

Navigate to the Integrations page. Under “WhatsApp” section, click on the “Interakt” button.

2

Configure the Integration

In the pop-up that appears, fill in:

  • Custom name: Provide a name to help you identify the configured account in Fyno’s portal.
  • API Key: In your Interakt Account, under the Developer Setting, you will find the find ‘Secret Key’.
3

Complete the Integration

Click on “Add Account” once done, and you are all set!

Message Delivery Status

While Fyno has the capacity to track the notification delivery status, Interakt requires a manual update of the Fyno Callback Endpoint in order to receive these reports. To update the Callback manually follow these steps:

1Log into your Interakt Account
2From the top right corner, find Developer Setting and click on Configure under Configure Webhook.
3On the page that loads, enter the Callback URL provided in the popup in Webhook URL. Enter the Secret Key.
4Under Template Messages sent via API and Template Message sent via Interakt Campaigns, select all the required options and click Submit.
5Test your integration by sending a message from the Fyno App. You will be able to see this in the the logs, when you click on it, under the Delivery tab.