Notification Event logs are where we help you track each and every activity through Fyno’s App for your notification event.
Logs are a detailed view of what has happened on each of your requests, with vital information for you to further analyse and derive conclusions about your end customers, and improve your communication strategies.
This section covers the Notification Event logs that you can see on the Fyno platform, how you can filter through the application to narrow down your search and a detailed understanding of the individual log details.
We can navigate to “Notification Event Logs” by clicking on “Logs” from the left navigation panel and then clicking on “Notification Event Logs”.
On the page that opens, you will see the following:
The logs that are seen on the “Notification Event Logs” page give you an overview of the latest event activity that has occurred on your Fyno account.
You will see:
On clicking on any of the notification event logs, you will see some key information and components.
On clicking on the Channel Component, we get a more in-depth analysis of what happened at each stage.
Let’s have a look at an example.
Clicking on a Notification Event Log for an SMS channel component shows us the below details:
At first glance, it looks very similar to individual Sent Logs. However, let’s understand the differences here.
Each component within a Notification Event is colour-coded to represent the overall status of that component. This helps you understand the status of that component at a glance.
To understand this better, let’s take another example here.
Another error that can possibly appear in the Notification Event logs is the below:
This happens when you have triggered a notification via a notification event but the Destination provided in the request payload did not correspond to the channels in the notification event, so no notifications were triggered.
To understand this better, let’s take an example here.
If a Notification Event that requires your email address is triggered but the payload or the request doesn’t have this detail, then this error message will be displayed.
Filters help you seamlessly sift through all the Notification Event logs that have been generated for each notification event through the Fyno App.
To understand how to use the filters, let’s have a look at the categories within filters.
“Date Range” allows you to specify the time frame for which you want to view the logs.
You can select one of the provided options, which are:
The “Search” option allows you to look for individual Request IDs, which you would have received for a notification. Read more about Request ID. This is crucial to do individual debugging and trace a notification.
Filtering by the “Notification Event Name” field allows you to see all the notifications sent across by a Notification Event that was created.
This means that regardless of the channel or provider that was used if any or all of the providers and channels were configured in the notification event, the details will be shown for all the notifications that were triggered.
The “Templates” search option allows you only to select from a drop-down, which displays all the templates that you have created in the “Templates” section.
The Distinct ID search option allows you to search for a specific user via their assigned Distinct ID which has been created in the Users section of the Fyno Application.
The Placeholders search option allows you to search for logs with a placeholder you have used within the message body of your notification.
In the logs section, the Test and Live versions are uniquely partitioned, to show you the details notifications sent in that particular version of the API that has been generated.