Delivery Limit
Do Not Disturb (DND)
Do Not Disturb (DND) allows you to configure idle hours at which time notifications should not be sent to users.
You can now configure your Do Not Disturb settings for all channels from the following navigation: Workspace Settings (bottom left corner in menu) -> Delivery Limit -> Do not disturb
Why DND?
Engaging your users with notifications is one of the most effective ways to drive increased adoption, retention and conversions. However, there are instances when you’d prefer your notifications not to reach them at inconvenient times, such as 3:00 am when your users are sound asleep..
How it works?
You now have the option to configure “Do Not Disturb” (DND) hours for both transactional and marketing communications. Currently, this feature is applicable to SMS, WhatsApp, Email, Push and RCS channels.
When DND is active, Fyno will not trigger notification during the specified hours. You have the flexibility to decide whether to drop (discard) notifications that were triggered during the DND period or queue their delivery until after the DND window. Queued messages will be sent at the end of DND period with 30 seconds additional delay.
For example, if you want to set DND time for Marketing notifications from 8 PM till 10 AM for SMS and send notifications after the DND window, follow these steps.
If you want to add DND settings for Transactional notification also for SMS, you can do it by clicking the ’+ Add Another’ button.
Marketing Frequency Capping
You can now configure your Marketing Frequency Capping for all channels from the following navigation: Workspace Settings(bottom left corner in menu) -> Delivery Limit -> Marketing Frequency Capping
Why Frequency Capping?
When multiple campaigns are created, some users may fall into multiple segments/cohorts and thus receive more than one notification in a day. Frequency Capping allows limits to be placed on the number of notifications users will receive during a particular period from a particular channel (Push/Email/SMS/WhatsApp).
How it works?
You now have the option to configure Frequency Capping for marketing communications. Currently, this feature is applicable to SMS, WhatsApp, Email, and Push channels.
For example, if you want to set Frequency Capping as “10 Notifications per destination per day for SMS” , follow these steps.
11th notification sent to the same destination on the same day will be dropped and won’t be sent to the user.