Core FeaturesRoutesSingle Channel Route

Creating a Single Channel Route

Single Channel Route is easy to create, with a clear concept of what you want to achieve and some creativity.

On the Single Channel Route listing page, you will find an option (next to ‘Create’ button) to change your view between a card grid and a list view, for your convenience.

Your option to filter out only the Live routes as well as the Channel filter is on the top of the page.

You can also filter it based on the channels.

Create a Route

Click the Create+ at the top right corner of the page.

In the pop-up that appears,

1Select the channel from the drop-down in the top right corner.
2Provide a name and description and hit “Create Route” to get started.

Flow-builder

The page that opens on creating a new Single Channel Route is called the flow-builder.

This is what allows you to design your routing and entire design, including redundancies and fail overs. Before we get started with creating complex routes, let’s understand the features.

On the Flow-builder you will see:

  • Start
  • Components
    • Action - Action allows you to execute a rule like Simply send, Round Robin, Distribute between etc. You can also add fail over logic.
    • Condition - Condition allows you to provide complexity to govern the flow of notifications and execute specific actions based on the set conditions.
    • Failover - Allows you to have a backup plan for all your routing flows. This helps you improve your chances of keeping that “no downtime” promise to your clients!
  • Stop (Once Components have been configured)

On the Flow-builder page, you will see a few more options in the top left corner. These are:

  • Extended Menu
    • Rename - Renames the current Route configuration
    • Duplicate - Duplicates the current Route configuration
    • Delete - Deletes the route
  • Save - Saves the last changes that were made. This will be saved as a Draft and will be in Test environment.
  • Go Live - Click on Go Live if you are happy with the flow and want to move the Route to Live environment.
If you are in Test environment, and you only Save, then the draft will not be visible in Live environment.

Test and Live Versions

Every route that you create will be saved as Test versions, allowing you to test different variations and combinations of routes, to suit your needs.

When a Test version is saved, this does not disturb the Live version that may be plugged in your application and may be active.

When you are confident and happy with the Single Channel Route that you have created and tested in Test version, this can then be moved into the live version by following the below steps.

1Make the final changes on the route and test it to make sure you are getting the desirable results.
2On the top of the page, next to the name of the Single Channel Route, you will see the Test Version mentioned.
3To keep this as a Test, click on Save and the draft will be saved.
4To make this version of the Test version live, click Go Live.
5This will make the current version the live version of the Single Channel Route.
Once a Single Channel Route is live, all the Notification Events into which this route is plugged in will also be automatically updated and modified.