Routes

Effective communication needs a reliable, flexible routing system so that messages reach their recipients without delays or failures. Fyno’s Routes let you optimize message delivery across multiple providers and channels. There are two types of routes:

• Single Channel Route: Manage multiple providers within one channel, with traffic distribution, failover setups and conditional routing.
• Omnichannel Route: Move between different channels, such as SMS, WhatsApp, Email, Push, InApp and more, so that your message reaches the user on at least one touchpoint.

You can find both by clicking Routes in the left navigation, under the Omni-Channel and Single Channel tabs.

By combining the two, you can build redundancy, improve reliability and maximize engagement with your audience.

Copy routes to another workspace

You can copy single channel and omnichannel routes from your workspace to other workspaces. Copying is only possible between workspaces that have the same owner.

1. Prepare your destination workspace

2. Copy your routes

1Make sure you are in the workspace you want to copy the route from.

2Click Routes in the left navigation, then select the Omni-Channel or Single Channel tab.

3Click the three dots icon on the route you want to copy, then select Copy to another workspace.

4A checkbox now appears next to every route on the page. Select one or more routes to copy.

5Click Copy Selected Single Channel Routes or Copy Selected Omni Channel Routes in the alert above the listing.

6

Choose the version to copy:

• Single route with a live version: choose whether to copy the latest live or the latest test version. If the route only has a test version, that version is copied.
• Multiple routes: the latest live or latest test version of each route is copied, depending on the route.

7

In the copy dialog, select the workspaces to copy to from the Destination workspace(s) dropdown. All workspaces you are a member of are listed, but only those with the same owner as your current workspace can be selected. You can select up to five workspaces.

The dialog also lists the route’s dependencies, such as integrations. Make sure these are copied to or available in each destination workspace to avoid errors.

8Click Confirm to start copying. The copied routes appear in each selected workspace.

3. After copying

Open each copied route in the destination workspace, re-select the integration where applicable, and click Save so that the route works correctly.

How versioning works

Say you copy a route from Workspace A to Workspace B. The version created in Workspace B depends on whether the route already exists there.

If the route does not exist in Workspace B

The copy is created as v1 (Test).

If the route already exists in Workspace B

The copy is created as a new version that is neither test nor live. For example, if Workspace B has v1 (Test), the copy is created as v2.

To use the copied version: