Protium built a secure, scalable, and compliant customer communication stack using Fyno

Financial services rely on trust, security, and compliance. For an RBI-regulated lender like Protium, every customer interaction needed to meet strict security and compliance standards. However, managing a complex communication stack across multiple channels—SMS, WhatsApp, email, and more—was straining Protium’s engineering resources.

To stay competitive while ensuring data security, scalability, and operational efficiency, Protium sought a robust communication solution that aligned with its core technology principles.

Protium faced multiple communication challenges that threatened its scalability and security:

• Stringent security & compliance needs: As a financial institution, Protium had to ensure all customer interactions adhered to RBI-mandated security policies. Traditional communication platforms lacked the enterprise-grade security required for financial data protection.
• Complex multichannel integrations: Managing SMS, WhatsApp, email, and push notifications required separate integrations, creating inefficiencies and maintenance challenges.
• Heavy engineering bandwidth consumption: Protium’s engineering team was spending excessive time managing communication infrastructure instead of focusing on core lending technology.
• Data privacy & control concerns: Traditional automation platforms required customer data to be stored on third-party systems, which posed security risks. Protium needed a solution that maintained complete data sovereignty.
• Scalability with Security: As Protium’s loan book expanded, it required a communication infrastructure that could scale while ensuring zero data leakage and seamless compliance with regulatory standards.

To address these challenges, Protium integrated Fyno’s enterprise-grade communication platform, which provided:

• Enterprise-grade security & compliance: Fyno ensured complete RBI compliance with a zero-storage architecture, allowing Protium to maintain full control over customer data. Granular access controls and audit trails logged every action, while maker-checker workflows prevented unauthorized changes in communication settings.
• Docker-based on-premise deployment: Protium deployed FynoConnect, a Docker-based solution, within its infrastructure to eliminate data duplication risks. This removed the need for data transfer to third-party platforms and enabled real-time querying and segmentation within Protium’s environment.
• Unified multichannel communication: Instead of managing multiple integrations, Protium leveraged Fyno’s single API for SMS, WhatsApp, email, and push notifications. This streamlined operations and reduced engineering complexity.
• No-code automation & workflow builder: With Fyno’s drag-and-drop workflow builder, Protium’s teams could modify notification workflows without writing code, instantly adapt to regulatory changes, and reduce engineering dependency by 90%.
• Advanced analytics & reporting for compliance: Fyno provided real-time insights into delivery success rates, engagement metrics, and cost optimization. Protium could automatically generate RBI compliance reports and track communication performance across all channels.
• Rapid & secure implementation: Protium deployed Fyno’s communication solution in weeks—compared to months with traditional methods. The implementation included rigorous security testing at every stage and ensured a seamless transition with minimal operational disruption.

After integrating Fyno, Protium saw significant efficiency, security, and cost improvements:

• 90% reduction in engineering bandwidth spent on communication infrastructure.
• 40% optimization in communication costs by automating workflows.
• Zero storage risk with Fyno’s on-premise deployment, maintaining full data security & compliance.
• Seamless multichannel communication, reducing API integration complexity.
• Rapid adoption of advanced communication features, enhancing competitive advantage.

After using Fyno for a year, our communication infra requires 90% less engineering bandwidth. Now, we focus that bandwidth on our lending products.