Communication orchestration built for insurers

Your CCM was built to compose and store documents, and it does that well. What it usually cannot do is orchestrate delivery: retry Email, then SMS, then Print on T+1, T+2, and T+3, fail over across channels in real time, and keep a single delivery and consent record. Fyno is a complementary orchestration layer that sits alongside your CCM, not a rip-and-replace. It adds retries, conditional failover, frequency capping, and a unified log, and it can store rendered HTML, TXT, and PDF back to your DMS or repository via API. You keep your CCM and your vendors; Fyno makes them deliver and prove delivery.

You define the fallback once: which channels, in which order, and on which day. Fyno attempts the first channel, and if delivery is not confirmed it retries on the next channel on T+1, then T+2, then T+3, across Email, SMS, WhatsApp, and Print. Each rendered output, HTML, TXT, or PDF, is stored to your DMS or communication repository through an API, with a timestamped delivery record. This replaces the manual retry process insurance teams run today and is what moves measured delivery from around 92% toward 95% and higher.

Yes. The pile-up happens because each department sends on its own with no shared rules. Fyno enforces frequency caps, for example a maximum of three non-regulatory communications a day, and DND once, centrally, so they apply across every team and product. Regulatory messages are exempt where required, and preference and channel rules are honoured at send time. The result is that a renewing customer no longer receives three SMS, fifteen WhatsApps, an email, and a call in the same week, which protects both experience and DPDP posture.

Adding or swapping a vendor is a configuration change measured in seconds, not a three to four month integration cycle. Because Fyno sits in front of your vendors as a vendor-neutral layer with pre-built integrations, the new provider is activated by configuration and traffic routes to it under your rules. This is the structural answer to legacy lock-in: you can move off or around a contract without re-integrating every system, and you can run vendors in parallel during a transition.

Yes, and for many insurers this is the starting point. Fyno can run as a migration layer alongside your current CCM, converting legacy records, for example millions of XML records, into the JSON your new repository expects, at production throughput. Templates, often several thousand, are migrated into one console with versioning and maker-checker. Because Fyno runs alongside the incumbent during the move, migration is incremental rather than a single high-risk cutover, which is what makes a multi-quarter CCM migration feasible.

Yes. Voice runs as a channel inside the same orchestration layer, and Fyno can convert a template to voice and deliver it, including over WhatsApp, which legacy systems generally cannot do. For life insurance, voice is the persistency and renewal workhorse, so having it in the same journeys, with the same routing, failover, and logging as your other channels, means a renewal sequence can move from SMS to WhatsApp to a voice call under one set of rules.

Yes. A common pattern is to start on SaaS and move on-prem once the deployment is proven, and Fyno supports that path. It includes a pre-built switch to disable payload storage, so sensitive content is not retained where policy forbids it, plus vendor monitoring with uptime guarantees. For CISO and InfoSec teams, this addresses data residency and masking directly, and on-prem deployment keeps customer data and logs inside your environment and inside India.

Yes. Every send produces a timestamped record linking the message to its template version, channel, vendor, delivery outcome, and consent status, and these logs can be forwarded to your own data lake in real time. Template governance with maker-checker and DLT sync keeps approvals controlled and recoverable. When an IRDAI, RBI bancassurance, or DPDP inquiry arrives, the answer is a single queryable record rather than a reconstruction across vendors and email threads.