Routing

Effective communication requires a reliable and flexible routing system to ensure messages reach their intended recipients without delays or failures. Fyno’s Routing feature empowers you to optimize message delivery across multiple providers and channels with ease. This section explores two powerful routing capabilities: Single Channel Routing and Omnichannel Routing.

Single Channel Routing helps you manage multiple providers within a specific channel, enabling traffic distribution, failover setups, and conditional routing.

Omnichannel Routing takes it a step further by allowing seamless transitions between different communication channels—SMS, WhatsApp, Email, Push, and more—to ensure message delivery across multiple touchpoints.

By leveraging Fyno’s routing capabilities, you can build redundancy, improve reliability, and maximize engagement with your audience. Let’s dive into the details!