Privacy policy

Effective 15 November 2026

Table of contents

Introduction

We, at Fyno, care about Your privacy and the Personal Information provided by You.

This privacy policy (“Privacy Policy”) sets out how Intelligent Acumen Technologies Private Limited or any of its affiliates or subsidiaries, (hereinafter referred as “Company”, “Fyno”, “We”, “Us” or “Our”) collect, use, share and otherwise processes Your Personal Information collected from You.

This Privacy Policy describes the types of Personal Information We collect, how We collect, use and share that data, and Your choices concerning Our data practices.

Before using Our Website or Fyno Solutions, please review this Privacy Policy carefully and contact Us if You have any questions. Where We rely on Your consent for the processing of Your Personal Information, by providing Your consent to this Privacy Policy, You consent to the collection, use, sharing and other processing of Your Personal Information for the purposes specified in this Privacy Policy. You may withdraw Your consent at any time in the manner set out in this Privacy Policy.

For the purposes of this Privacy Policy the term “You/you”, “Your”, “Yourself” shall mean any identified or identifiable natural person whose Personal Information We process as a Controller as mentioned in Clause 1.3 of this Privacy Policy. By accessing or using the Website or Fyno Solutions, You represent that You are at least eighteen (18) years of age and are legally competent to agree to this Privacy Policy.

If You and the processing of Your Personal Information are subject to the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the Digital Personal Data Protection (Rules), 2025 (“DPDP Rules”), the terms used in this Privacy Policy shall, where applicable, be read and interpreted in accordance with the corresponding terms, concepts and requirements under the DPDP Act and DPDP Rules.

1. Definitions

1.1. “Applicable Data Protection Laws” means the data protection and privacy laws applicable to Fyno and the processing of Personal Information in the relevant jurisdiction.

1.2. “Client Data” shall mean all electronic data, text, messages, personal data or other materials, submitted to Fyno Solutions by the Client or obtained on the Client’s behalf in connection with their use of Fyno Solutions

1.3. “Controller” means the natural or legal person, public authority, agency, or other body which alone or jointly with others, determines the purposes and means of the processing of Personal Information.

1.4. “Data Processing Agreement” means the data processing agreement available at https://fyno.io/dpa or any data processing agreement separately executed between Fyno and the Subscriber, as applicable.

1.5. “End-User(s)” means any person or entity other than the Subscriber or the Authorized Users whose data is transmitted by or on behalf of the Subscriber to the Fyno Solution.

1.6. “Fyno Solution(s)” shall mean the cloud-based proprietary platform of Fyno that enables configuration, monitoring and automation of customer communication through a streamlined process, and additional features provided through Website or otherwise, and any new services that Fyno may introduce to which the Client may subscribe to, and any updates, modifications or improvements thereto, including individually and collectively, the software, the API and any Fyno documentation;

1.7. “License Agreement” means the agreement which governs Subscriber’s access and use of the Fyno Solutions.

1.8. “Personal Information” means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

1.9. “Processor” means a natural or legal person, public authority, agency, or other body which processes Personal Information on behalf of the Controller.

1.10. “Subscriber” or “Client” means the person that has subscribed to Fyno Solutions by entering into a License Agreement and a Data Processing Agreement.

1.11. “Website” means the websites that We own and operate, including https://fyno.io/.

2. What Personal Information do We collect?

2.1. Personal Information that You provide Us

When You are a(n)	What Personal Information We Collect	How We use Your Personal Information	Whom We share Your Personal Information with
a. Authorized User who is provided with login credentials to sign into Fyno Solutions.	Your name, business address, telephone number, e-mail address, username.	To verify an Authorized User’s identity and to help an Authorized User log into the Fyno Solutions. To communicate with an Authorized User regarding Fyno Solutions availed by the Subscriber including notifications of any alerts or updates. To send an Authorized User information about Our other products or services, events, webinars, or programs that may be of interest to such Authorized User in compliance with Applicable Data Protection Laws.	Third-party applications that assist Us in creating Your account, sending You notifications and information about Fyno Solutions and third-party applications that assist Us in product analytics.
b. Authorized User who provides certain information through Fyno Solutions, while contacting Us or speaking to Our representatives.	Your name, e-mail address and the name of your organization.	To improve Fyno Solutions. To send information about Our products, Fyno Solutions, and any other marketing messages which may be of interest to You, in compliance with applicable data protection laws. To respond to Your comments, queries, or questions, if any. To contact You about such survey or feedback.	Third parties who assist Us in providing these services.
c. Individual who requests a demo.	Your contact information including Your e-mail address, and phone number.	To enable Your access and use of the Fyno Solution for the demo.	Third parties who assist Us in providing these services.
d. Individual who a) provides information by filling out forms on Our Website(s), or b) contacts Us or speaks to our representatives.	Information You fill in or submit via the web forms on Our Website(s), or provide when You contact Us or speak to Our representatives, namely: (i) Your name; (ii) Your business contact details, such as e-mail address and telephone number; (iii) the name of Your organisation and Your designation; and (iv) the contents of Your query, request or communication with Us.	To respond to Your queries, questions or requests. To send information about Our products, Fyno Solutions, and any other marketing messages which may be of interest to You, in compliance with applicable data protection laws.	Third parties who assist Us in providing these services.
e. Authorized User who requests customer support services.	Your contact information such as Your name, email, and phone number and any other information that You provide as part of the support request.	To respond to Your comments and questions and provide customer support services.	Third parties who assist Us in providing these services.
f. Individual who applies for an employment opportunity with Us.	Your contact information, such as full name, email address, mobile number, details of Your education and previous employment, and any other information You volunteer in Your interactions with Us or Any information You provide during the evaluation process, including any resume that You submit to Us.	To evaluate You for any position that You have applied for or so that We may consider You at the time that You submitted Your resume or at a later date.	Third parties whose products We use in maintaining a record of and evaluating You for the position applied. With external recruiters and organizations like those that do reference or background checks on Our behalf.
g. Individuals who provide information to participate in events organised by Us.	Your name, the name of your organisation, your designation, and your business contact details (including business address, telephone number and e-mail address)	To organise the event	Third parties who assist Us in organising the events.

2.2. Personal Information that We collect not directly provided by You

When You are a(n)	What Personal Information We Collect	How We use Your Personal Information	Whom We share Your Personal Information with
a. Website visitor	Internet Protocol (IP) addresses, operating system and browser information, and Your session activity including page views, time spent on each page, scrolling activity, and data collected through cookies.	For market analysis and market research To protect Our data from threats, violations, and breaches if any. To inform, promote and offer Fyno Solutions to Your business, in compliance with the Applicable Data Protection Laws	Third parties who provide Us with services in connection with such processing.
b. Authorized User	Information relating to Your use of or interaction with Fyno Solutions, operating system, IP addresses and the type of device You use.	To provide, support and improve Fyno Solutions.	Third parties who provide Us with services in connection with such processing.
c. Individual whose information (a) third-party sources share with Us through a valid agreement without breach of any confidentiality clause and with all necessary approvals and authorizations, in accordance with applicable law; or (b) is available on public platforms.	Your contact information: such as Your full name, email address, phone number, age, gender, company-level information	Create more tailored advertising to provide Fyno Solutions that may be of interest to You. To market Fyno Solutions in compliance with Applicable Data Protection Laws.	Third-party partners who assist Us in such processing.
d. An Authorized User who logs-in to Fyno Solutions using the third-party sign-on service.	In case You log-in using any third-party sign-on services, Your name and e-mail address, as made available to Fyno by such third-party services with Your authorization.	Verification of an Authorized User’s identity and help an Authorized User log into Fyno Solutions. To communicate with an Authorized User regarding existing products and services availed by the Subscriber including notifications of any alerts or updates. To send an Authorized User information about Our other products or services, events, webinars, or programs that may be of interest to such Authorized User, in compliance with Applicable Data Protection Laws.	Third-party applications that enable logging in to Your Account, sending You notifications and information about Our products, services, Fyno Solutions, webinars, etc.

2.3. If You provide Us with any Personal Information relating to other individuals, You represent that You have the authority to do so, and where required, have obtained the necessary consent, and acknowledge that it may be used in accordance with this Privacy Policy. If You believe that Your Personal Information has been provided to Us without appropriate authority or otherwise in violation of Applicable Data Protection Laws, please contact Us by using the information in Clause 12 below.

2.4. In addition to the details provided in the table above, We may also share Your Personal Information with:

i. an entity to which we divest all or a portion of Our business, or otherwise in connection with a merger, consolidation, change in control, reorganisation or liquidation of all or a portion of Our business.

ii. Law enforcement authorities, government authorities, courts, dispute resolution bodies, regulators, auditors, and any party appointed or requested by applicable regulators to carry out investigations or audits of Our activities.

iii. Professional advisors who advise and assist Us in enforcing Our contracts and policies, handling Our claims, effective management of Our company and in relation to any disputes We may become involved in.

iv. credit reference agencies and use the resulting information to prevent fraudulent purchases of Fyno Solutions.

3. Legal Basis For Processing Personal Information

3.1. We will process Personal Information only where permitted under Applicable Data Protection Laws. Depending on the Applicable Data Protection Laws applicable to You and the relevant processing activity, We may process Personal Information where We have Your consent, where processing is necessary for the performance of a contract with You, where processing is necessary for compliance with a legal obligation, where processing is necessary for Our legitimate interests or those of a third party, or on any other ground permitted under Applicable Data Protection Laws, including certain legitimate uses recognised under the DPDP Act, as applicable. Where We rely on Your consent, such consent shall be provided on the basis of the information regarding the Personal Information collected and the purposes of processing set out in this Privacy Policy and may be withdrawn in accordance with Clause 5.7.

4. Cookies

4.1. Cookies are text files that are placed on Your computer to collect standard internet log information and visitor behaviour information by Us. When You visit the Website(s), We may collect Personal Information automatically from You through cookies or similar technology. We also set cookies to collect information that is used either in aggregate form to help Us understand how Our Website(s) is being used or how effective Our marketing campaigns are, to help customise the Website(s) for You or to make advertising messages more relevant to You.

4.2. Necessary Cookies: We set essential cookies that enable core functionality such as security, network management, and accessibility. You may not opt-out of these cookies. However, You may disable these by changing Your browser settings, but this may affect how the Website(s) functions.

4.3. Statistics, Preference, and Marketing Cookies: We set these cookies to help Us improve Our Website(s) by collecting and reporting information on how You use them. The cookies collect information in a way that does not directly identify anyone.

4.4. When You visit the Website(s), a cookie banner will be displayed providing additional information about cookies and, where required under Applicable Data Protection Laws, enabling You to accept, reject or manage Your preferences in relation to non-essential cookies.

5. Your rights

Our Company wants to ensure You are fully aware of Your data protection rights. The rights available to You will depend on the Applicable Data Protection Laws applicable to You and the processing of Your Personal Information. Accordingly, You may be entitled to some or all of the following rights, and the scope and manner of exercising such rights may vary depending on the applicable jurisdiction and the circumstances of the processing.

5.1. The Right to Access: You have the right to request Our Company copies/summaries of Your Personal Information, processing activities, identities of processers with whom Your Personal Information shas been shared and a description of Personal Information shared.

5.2. The Right to Correction, Completion and Updating: You have the right to request that Our Company correct or update, any Personal Information You believe is inaccurate. You also have the right to request Our Company to complete information you believe needs to be completed.

5.3. The Right to Erasure - You have the right to request that Our Company erase Your Personal Information, under certain conditions.

5.4. The right to restrict processing – You have the right to request that Our Company restrict the processing of Your Personal Information, under certain conditions,

5.5. The right to object to processing - You have the right to object to Our Company's processing of Your Personal Information, under certain conditions.

5.6. The right to data portability - You have the right to request that Our Company transfer the Personal Information that we have collected to another organization, or directly to you, under certain conditions.

5.7. The right to withdraw consent: If We are processing Your Personal Information based on Your consent, You have the right to withdraw Your consent at any time, through the means made available by Us or by contacting Us at the contact details specified in this Privacy Policy. Withdrawal of consent will not affect the lawfulness of processing undertaken prior to such withdrawal.

5.8. The right to grievance redressal - You have the right to raise a grievance with Our Company in relation to the processing of Your Personal Information or the exercise of Your rights.

5.9. The right to nominate - You have the right to nominate another individual to exercise Your rights in the event of Your death or incapacity.

5.10. The right to lodge a complaint: Where available under Applicable Data Protection Laws, You may have the right to lodge a complaint regarding the processing of Your Personal Information with the competent data protection or supervisory authority, including the Data Protection Board of India, as applicable, subject to any applicable procedural requirements.

If you make a request, we will respond to You within ninety (90) days of receipt of Your Request. If you would like to exercise any of these rights, please email us at: support@fyno.io. Specifying your name and the e-mail address, which We will use to idenitfy You. We will respond to Your request in accordance with applicable laws

6. Security of Personal Information

We use appropriate technical and organisational measures to protect the Personal Information that We collect and process, in compliance with the relevant applicable laws, including internal reviews of data collection, storage and processing practices and other reasonable security measures. We have in place a secure server for all Your Personal Information which, if required to be accessed, are accessible only by Our authorized personnel. If You have any further questions about the security of Your Personal Information, please contact Us using the contact details provided in this Privacy Policy.

7. Exclusion

7.1. End-User Exclusions. Fyno Solutions is intended for use by businesses only. This Privacy Policy is not applicable to Our processing of any Personal Information forming a part of the Client Data. We may receive End-Users’ Personal Information as a part of the Client Data for which We will only act as a Processor and such processing will be governed by the License Agreement and the Data Processing Agreement. In such a case, the End-User’s data privacy questions and requests should be submitted to the Subscriber in its capacity as a Controller. We are not responsible for Subscribers’ independent privacy or security practices which may be different from this Privacy Policy. Subscribers of Fyno Solutions are responsible, in their capacity as Controllers, for ensuring compliance with all Applicable Data Protection Laws and regulations, as well as any and all privacy policies, agreements, or other obligations, relating to the collection and processing of Personal Information in connection with the use of Fyno Solutions by the Subscriber. Fyno will process such Client Data in its capacity as a Processor in accordance with the License Agreement and Data Processing Agreement and will comply with obligations applicable to it in such capacity under Applicable Data Protection Laws.

7.2. Link to third party sites. Our Website may provide third party information and links to other platforms that are not affiliates of or operated or controlled by Us including but not limited to payment gateways or social networking platforms. We are not responsible for any form of transmission, whatsoever, received by You from any third-party platform and accordingly do not make any representations concerning the privacy practices or other policies of such third-party platforms. Under no circumstances shall We be deemed to control or guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, cookies, messages or other materials available on such platforms. Any information provided by You to such third-party platforms shall be governed in accordance with the privacy policies of such platforms and it is recommended that You review the privacy policy of such platforms prior to using such platforms.

8. Retention of Personal Information

8.1. Once you delete your Personal Information through your account settings such as name and e-mail address on the Website, this deleted information is not stored in any form at our end, unless retention is necessary for compliance with applicable law. We retain Personal Information collected only for so long as is necessary for the purposes for which such Personal Information is processed such as to defend or pursue legal claims, to fulfil any surviving obligations arising from a contract, to provide You with information regarding Our products or Fyno Solutions, or to comply with any legal, tax or accounting requirements. Our data retention policy specifies that the data stored in the form of logs on our application, will be maintained for a period of one (1) year from its generation, solely to the extent and for the purposes required under the Applicable Data Protection Laws, and subsequently destroyed. In the absence of a need to retain Personal Information as described above, We will either delete it or anonymize it, or, if this is not technically possible then We will securely store Your Personal Information and isolate it from any further processing until deletion is possible.

8.2. You have every right to cease to hold an account with us. However, the past activity data associated with your account is intact in anonymous form with us and we may utilise it for research and analysis purposes in order to improve the quality of Fyno Solutions.

9. International data transfer

9.1. We mainly process Personal Information in India. However, We may transfer Personal Information outside India only for the purposes referred to in Clause 2, subject to any applicable restrictions, conditions or requirements under Applicable Data Protection Laws. We will ensure that the recipient of Your Personal Information offers an adequate level of protection that is at least comparable to that which is provided under applicable data protection laws.

9.2. If the GDPR applies to the processing of Your Personal Information, any transfer of Your Personal Information outside the European Economic Area will be undertaken in accordance with applicable requirements under the General Data Protection Regulation (EU) 2016/679, including, where applicable, pursuant to an adequacy decision, standard contractual clauses approved by the European Commission or any other lawful transfer mechanism.

10. Children’s privacy protection

Fyno Solutions is not for or directed towards children. While We do not intend to and will not knowingly collect any Personal Information from children under the age of eighteen (18) years. Children under the age of eighteen (18) years are prohibited from using Fyno Solutions. If we learn that we have collected information from a child under the age of eighteen (18) years, we will remove that information without undue delay and delete it from our servers (subject to applicable law and this Privacy Policy). If you believe Personal Information from a child under the age of eighteen (18) years has been, shared with us please notify us by contacting us at support@fyno.io.

11. Change in privacy policy

In the event there are any changes to this Privacy Policy , We will display an appropriate notice on the Website or otherwise notify You. Where any change requires Us to obtain Your consent under Applicable Data Protection Laws, We will obtain such consent before processing Your Personal Information on the basis of such change.

12. Contact us

If You have any feedback, questions or grievances regarding (i) this Privacy Policy; (ii) data protection policies and practices of Fyno, You can contact the officer of the Company at coordinates mentioned below:

Name: Ashwin Agarwal
Email: team@fyno.io
Tel: +91 91482 00147 (India)

Alternatively, you can reach us on the helpdesk via support@fyno.io.

The Grievance Officer is identified above pursuant to the provisions of applicable laws including but not limited to the DPDP Act , and the DPDP Rules enacted under those laws.