Events & webinars

Event Overview

Fyno’s presence at Global Fintech Fest 2025 reflected our commitment to building intelligent, compliant, and customer-first communication infrastructure for India’s BFSI ecosystem.

Through three exclusive formats: the CXO Roundtable, Private 1:1 Meetings, and the BFSI Leaders’ Mixer, we brought together senior leaders from across the financial landscape to explore how communication can become a driver of trust, efficiency, and growth.

CXO Roundtable: Banking Communications & Compliance

When India’s top banking leaders come together to rethink how they communicate with customers, the outcomes set the direction for the industry.

The roundtable focused on transforming communication from a backend process into a key component of customer experience, efficiency, and compliance.

Key themes discussed:

• Removing redundant messages and respecting customer preferences
• Making compliance seamless across fragmented systems
• Turning transactional alerts into personalized experiences
• Balancing innovation with evolving regulatory expectations

Every exchange pointed to one clear direction.

Banking communication is evolving to become intelligent, compliant, and customer-centric.

1:1 Meetings with BFSI Leaders

Fyno’s leadership team met senior executives from banks, insurers, and NBFCs in focused one-on-one sessions.

Each conversation explored how leading financial institutions are modernizing communication frameworks to strengthen governance, reduce cost, and elevate customer experience.

Key outcomes included:

• The need to unify communication platforms for real-time visibility and control
• Growing demand for contextual consent management aligned with DPDP and RBI regulations
• Greater focus on using communication data to enhance reliability, auditability, and customer trust

These conversations reaffirmed a shared vision for the future of BFSI communication: simplify governance while enhancing customer experience and compliance.

BFSI Leaders’ Mixer

The BFSI Leaders’ Mixer by Fyno brought senior executives from across India’s leading banks and financial institutions together in a relaxed, people-first setting.

It offered a space to exchange ideas, share experiences, and build lasting relationships beyond the formalities of the conference halls.

It reminded us that while technology enables transformation, it is the people behind it who truly drive change in BFSI.

Key Takeaways

• Compliance and customer experience must work together, not in isolation
• Real-time visibility and unified control are becoming vital for communication governance
• Collaboration between banks and technology partners will define the next phase of intelligent communication in BFSI

Fyno is proud to have created spaces where these conversations began and to play a role in shaping the next chapter of BFSI communications.

BFSI enterprises have built world-class digital infrastructure, but too often, customers never see the value. Apps go underused, alerts don’t drive action, and engagement remains shallow.

At the summit, Fyno’s CBO, Rohit Jain, shared how this gap can be closed. His presentation showed how banks can transform their apps into powerful engagement touchpoints: boosting conversion and deepening customer trust, all while staying compliant.

Through trilogues and conversations with senior leaders, Fyno reinforced the future of customer engagement: smarter, context-rich communication, delivered across the right channels, on infrastructure built to scale and adapt.

At the US Fintech Meetup, Fyno connected with leading credit unions and financial institutions, gaining firsthand insight into the challenges shaping customer communications in the US market.

Conversations highlighted WhatsApp as a rapidly emerging engagement channel, with growing demand for omnichannel routing that can simplify operations while keeping communications secure and compliant. For many leaders, the opportunity lies in transforming everyday alerts and app notifications into meaningful, action-driving experiences.

These dialogues reinforced a common theme: the need for a communication infrastructure that scales across channels, adapts to evolving customer habits, and keeps institutions ahead of compliance requirements.

• Booth interactions with 100+ credit unions and BFSI players
• WhatsApp is a rising channel for customer engagement
• Strong interest in omnichannel routing to unify fragmented communication systems

At Web Summit Qatar, Fyno showcased how communication infrastructure can transform the way BFSI and enterprises engage their customers. From conversations with product managers and technologists to SMEs and business leaders, we explored the real challenges organizations face in scaling communication that is both effective and compliant.

Recurring themes stood out: fragmented infrastructure, low app engagement, and the struggle to turn alerts into meaningful action. Fyno addressed how these gaps can be closed — by enabling omnichannel communication, simplifying routing, and ensuring every interaction is audit-ready.

The event reinforced our vision: customer communications are no longer just operational support, they are the foundation for trust, growth, and resilience in financial services.

• Booth conversations with diverse leaders across tech, product, business, and SMEs
• Insights into pain points: underused apps, channel fragmentation, and rising compliance pressure
• Shared Fyno’s approach to future-proof communications with scalability, adaptability, and regulatory alignment

Fyno engaged with leading Gulf banks to understand their biggest communication challenges. Conversations highlighted WhatsApp as an emerging customer channel, rising demand for omnichannel orchestration, and the push to make in-app messaging more impactful.

We showcased how Fyno’s audit-ready infrastructure solves these gaps by unifying fragmented systems, strengthening compliance, and driving engagement. Insights from these dialogues have already contributed to our product, from advanced WhatsApp capabilities to deeper orchestration and in-app solutions.

• WhatsApp is the next big channel for BFSI engagement
• Orchestration is one of the biggest challenges, and in-app messaging is gaining momentum

Event overview

Fyno’s presence at Global Fintech Fest 2026 was built around four formats: the Fyno Booth, the BFSI Podcast Studio, private 1:1 meetings and the BFSI Leaders’ Mixer.

Customer communication in BFSI is changing shape. AI is changing what a message can be, and the leaders we met are working out what that means for how their institutions talk to customers. Over three days, we sat down with the people making those decisions.

The Fyno Booth

The booth drew a steady stream of visitors across three days, curious about what was happening inside. Most stopped at the reception, spoke to the team and moved on. Behind it sat one meeting room and one podcast room, both booked out in advance for specific conversations with specific people.

The BFSI Podcast Studio

Over three days we recorded 10 episodes with executive directors, CIOs, CTOs and CMOs from banks, NBFCs and insurers.

Every conversation came back to one question:

In the age of AI, what does customer communication need to become?

The answers ranged across strategy, technology, customer experience and the way institutions are organised to deliver it. The series is coming soon.

1:1 meetings with BFSI leaders

Fyno’s leadership team met senior leaders from across the industry in pre-booked one-on-one sessions on the stand.

Key outcomes included:

• Where AI shows up in the way an institution communicates, and how soon
• What leaders now expect from a communication platform, beyond delivery
• How the next decade looks for communication at each institution

Top leaders now decide how BFSI institutions talk to customers.

BFSI Leaders’ Mixer

The second edition of the BFSI Leaders’ Mixer brought more than 70 senior leaders from India’s banks, NBFCs and insurers together on the evening of 9 September, away from the conference floor.

Live music, good food and no agenda. A space to trade notes with peers solving the same problems, and to build the relationships that carry on long after the badges come off.

Technology enables change in BFSI. People drive it.

Fyno is proud to have hosted these conversations at GFF 2026, and to keep them going through the year.